JUCY Rentals Auckland Airport branch has a full-time opportunity for someone to step into the shoes of a Branch Supervisor for the branch! You'll have personality plus and bring a sense of FUN. Dynamic enough to support our experienced Branch Manager you ensure our customer service, mechanical teams and workshop are running smoothly.
Key Responsibilities of the Role:
Reporting to the Branch Manager you will assist in overseeing branch operations including vehicle repairs and maintenance, fleet management, and vehicle bookings ensuring effective and efficient processes and procedures are consistently delivered
Meeting and greeting customers from all over the world.
Dispatching and returning rental cars, campervans and motorhomes - including providing demonstrations to our customers on the operational features of our vehicles.
Driving sales – rentals, excess reduction, and ancillary sales.
Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
Ensure the team is adequately resourced by assisting with recruitment, training and retaining the right people.
Lead and mentor the team to achieve team objectives.
Continuously build a dedicated, customer-centric and passionate team that aligns with our JUCY values, vision and strategy
Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and the development of high-value relationships
To be successful in this position you will need:
Minimum of 3 years customer service experience working within and across diverse teams
Proven experience delivering high levels of customer service
A proven background in driving change - successfully changing systems, processes, capabilities, individual mindsets and culture
Fleet management or fleet maintenance operations experience (preferable)
Excellent attention to detail and passion for supervising a busy operation
Experience in rental campers/cars/motorhomes and Tourism preferred
Experience managing workshops and/or Fleet management preferred
Experience managing relationships with third-party suppliers
A full driver's licence
Available to work 40 hours across a 7-day rolling roster including weekends and public holidays.
At JUCY we offer:
A full-time opportunity working 40 hours per week
Work at our Auckland Airport location
We offer an annual salary between (minimum) $61,800 - $62,400 (maximum) (based on a 40-hour week)
Opportunity to take your career further in the Tourism industry
Amazing company culture, working with people from all over the world
Great JUCY perks, such as 5 days free campervan hire
Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.
If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself
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