Management - Store (Retail & Consumer Products)
Full time
Southern Lakes Building ITM is the leading supplier of building materials in Central Otago. We are a well-established, locally owned business that has been running successfully for over 16 years. Due to an internal promotion and continued business growth, we are looking for a dynamic and results-driven Branch Operations Manager to join our team and manage our Cromwell branch.
As the Branch Operations Manager, you will be responsible for the smooth and efficient functioning of the branch, ensuring exceptional customer service, optimized inventory management, and fostering a collaborative team culture.
Key responsibilities:
Oversee day-to-day branch operations
Identify and implement operational improvements
Drive a high standard of customer service and satisfaction
Lead, coach, and develop staff to ensure a motivated and high-performance culture
Build and maintain solid relationships with internal and external stakeholders
Manage and maintain branch operational budget targets
Collaborate with sales team and other branches to achieve overall business objectives
Ensure branch adherence to all regulatory and company policies, and manage operational risks
Requirements:
Previous experience in a management role, preferably in branch operations or retail
Proven leadership and team management skills
Strong understanding of customer service principles
Excellent communication and interpersonal skills
Solid problem-solving and decision-making skills
Time management and organizational skills
Proficiency in MS Office
What we offer:
Competitive remuneration package
Private health insurance
Training and development opportunities
Exceptional team culture
This is a full-time position and the working hours will be approximately 45 hours per week. Applicants must be NZ Citizens or Residents.
If you are looking for an exciting career opportunity and want to be part of an outstanding team, please forward your cover letter and CV to:
Applications close on Monday, 13 January 2025.
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