Branch Manager Trainee - Bathurst Branch Work Location: Bathurst, New Brunswick, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $73,000 - $109,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you.
A typical day at work might look like:
Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
Promote TD's image and goodwill within the community by participating in community events
Enhance customer experience by understanding their financial needs and providing appropriate solutions
Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
Ensure overall employee scheduling is optimal
Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
Mentor the team on offering One TD solutions and building lasting relationships with customers
Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
Job Requirements:
Undergraduate degree and/or over 5 years of relevant experience
Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
Proficiency in software tools including MS Office, and internet applications
Strong communication skills to liaise with customers, employees, and cross-functional teams
A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills
Who We Are:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development: If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process: We'll reach out to candidates of interest to schedule an interview.
Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet
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