Full time
Compensation: Base Salary + Medical Insurance + KiwiSaver
About the Company
Bay Radiology is a busy multi-modality private practice with multiple clinics across the beautiful and booming Bay of Plenty region. We are part of the RHCNZ Medical Imaging Group , providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research, and technology.
RHCNZ is New Zealand's leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands - Auckland Radiology, Bay Radiology, and Pacific Radiology.
About the Role
Our business is continuing to grow and getting busier, and our services are expanding. We have created a new team of four people, and we are looking for team members who have a solid background in providing customer service, preferably in a Contact Centre environment, to proactively contact patients and make appointments for our clinics across New Zealand.
This Tauranga-based team will support administration teams from across the country to provide outstanding customer service to our clients. The role can be demanding and requires a keen eye for detail, exceptional interpersonal skills, strong commitment to quality, great communication, and the ability to articulate medical information. You will be using multiple screens for medical information, geographical locations, and branch appointment timetables.
This is a full-time role (40 hours per week), and you will work Monday to Friday between the hours of 7.30am and 9pm. Our Contact Centre works on a rotating roster and occasionally you might be offered the opportunity for weekend work.
Your Responsibilities Include:
Scheduling appointments for a range of examinations for patients
Providing clear information regarding appointments, preparation instructions, and pricing
Ideal Skills and Experience:
Warm and engaging interpersonal skills showing understanding and empathy
Rock-solid customer service experience preferably within a Contact Centre environment
An ability to remain calm and professional under pressure
Scheduling appointments
Advanced computer skills to navigate across systems and screens
Benefits of Joining Our Organisation:
Supportive environment that promotes a high standard of professionalism
Competitive remuneration package and additional leave
Ongoing professional development provided and encouraged
Wellbeing initiatives including funded private health insurance, EAP services, and regular team functions
To express your interest in this role, please apply now providing your current CV and a Cover Letter. Applications close 11th September. Please note applications may close earlier if suitable candidates are found.
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