About thl: The BIGGEST CAMPERVAN operator in the world; with operations in NZ, AUS, US and UK such as maui, Britz, Mighty, El Monte RV, Roadbear and Just Go
NZ's premium tourism company operating iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting
About the role: In our global contact centre based at the Auckland Airport as a Booking Host you will help our customers book their campervan holiday of a lifetime and answer any questions around the campervan experience.
Your Key Responsibilities:
Find the right campervan for our customers using your excellent customer service skills and product knowledge
Provide quotes and help our customers making bookings for their holiday in NZ & AU and anything else they need for their campervan holiday
Service our 3 main channels: phone, email, live chat
Be driven by achieving sales targets
Familiarise our customers with our products and what's fun to do in New Zealand and Australia
About you: For someone with 1 to 2 years customer service or sales experience, this will be an exciting and fun role - even more so if you know the tourism industry well. It would be a big advantage if you have a tertiary qualification, and we'd love it if you could speak a second language as you will deal with customers from all over the world. As well as enthusiasm for travel and tourism, you will be able to show strong attention to detail, along with excellent listening skills. Being tech savvy will be a big help, too.
What's in it for you? You'll be a part of a team that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride. Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope. Working for thl opens up an epic world of fun experiences and you'll probably have to re-write your bucket list.
On top of that we offer a competitive salary, flexible work arrangements and development & career opportunities. We are a diverse crew, with people from all backgrounds, and you will be made to feel welcome from day one.
Want to Apply? If you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!
Want to learn more about what we do here at thl ? Check out our 'Welcome to thl New Zealand' video: https://youtu.be/eEx3Rn25T1g?si=wKv07DXkjvjTyPDG