Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.Managed Services is responsible for delivering accurate and timely billing on behalf of our managed customers.As a Billing Analyst within our Managed Services team, you will play a pivotal role in ensuring the delivery of accurate and timely billing for our managed customers. By acting as an extension of the client's billing department, you will develop strong relationships with clients and their end users, ensuring their billing needs are met with precision and professionalism.Please note - This role is part time, 22.5 hours per week.Responsibilities & AccountabilitiesDeliver accurate and timely billing for telecoms and IT services on behalf of Giacom's clients.Act as an extension of the client's billing department, providing invoicing and billing information to end users and customers.Ensure 'Metering and Billing' best practices are implemented and adhered to, maintaining up-to-date accreditation.Provide billing support to the Managed Services team, completing assigned tasks promptly and accurately.Maintain a high level of attention to detail to ensure the accuracy of billing.Process completed orders into the billing system to ensure accurate EU invoicing.Build solid relationships with customers to understand their business needs and with customer suppliers to raise queries.Support the Premium Assist Consultant to provide detailed Profit and Loss reporting, highlighting areas of concern to customers.Perform daily, weekly, and monthly checks and fraud monitoring on customer billing platforms, including the creation and management of billing periods.Assist customers with the Affinity platform-related queries via phone and email.QualificationsFlexible attitude, ability to perform under pressure.Ability to interpret written and spoken requirements.Ability to work well within a team.Excellent communication skills.Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).Experience of using a billing system.What's in it for you?Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays. You'll even get your birthday off, too!A pension plan for your future.Complimentary refreshments in all our offices.For a comprehensive list of all our benefits, click here.Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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