Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
What you will be doing: Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable oneWelcome guest upon arrivalEscort guest to their room, explain room and hotel facilities and offer assistanceKeep abreast all hotel promotions, product knowledge, VIP arrivals and upcoming eventsMaintain continuous contact with hotel guest to ensure that any problem or complaint are handled efficiently and courteously.Show fullest cooperation and respect within the team and other departments.To prepare and serve beverage orders according to recipes and service standards.To be fully knowledgeable about all bar products.To be able to up sell each time with each customer.To provide high personalized standard of quality and efficient/friendly service.To prepare mise-en-place and perform side duties.To collect all general requisitions and food and beverage requisitions.To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordinglyTo handle guest enquiries in a courteous and efficient manner.To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.To provide friendly, courteous and professional service at all times.Qualifications
Your experience and skills include: Service focused personality is essential and a passion for everything food and beveragePrevious experience in a similar role is an assetStrong interpersonal and problem solving abilities and the ability to lead by exampleAdditional Information
What is in it for you: Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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