Banking - Retail/Branch (Banking & Financial Services)
As the Banking Specialist you will be responsible for identifying existing and new Westpac customer's banking needs, including personal and home lending requirements. You will listen and provide advice and solutions to the customer to meet these needs, ensuring all information is collected in accordance with regulations and policies. You will also be responsible for proactively identifying new opportunities to provide further advice and solutions regarding their financial aspirations to retain our valuable customers.
You will create a customer experience that is gold class every time by being empathetic, trusted and knowledgeable in your interactions. Having a growth mindset to keep imagining and developing the bank in new ways and your career will set you up for success as a Banking Specialist.
Na tau rourou – What you'll bring?
Using appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes is essential. In addition, you will bring:
2+ years of Banking/Finance or similar professional experience
An understanding of credit risk and lending principles (residential lending) preferred
Confident in learning new digital platforms and tech savvy
You are a critical thinker always looking for ways that best supports the customers financial needs
Strong verbal and written communication skills is a must
Ability to manage multiple priorities and work to deadlines
Strong existing connections and rapport in the local community would be advantageous
Westpac Hei Wahi Mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes
Ko matou tenei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.
Tono mai inaianei! | Apply Now!
Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tatou, kaha ake tatou | Together Greater
Applications close: 15 October 2024
As a large New Zealand business and employer, we touch the lives of more than 1.5 million customers, 5000 employees and communities nationwide. Our first customer came from the Otago goldfields in 1861. As our nation grew, we grew too. Now more than 1.5 million Kiwis bank with us. It's our responsibility to help where we can. We aim to support our customers to become financially secure.
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