Department: NZ Personal Banking Branch NetworkKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Banking Consultant in our Personal Banking Branch Network, this role is based mainly in branches, providing customers with a seamless banking experience. You will meet each customer's end-to-end financial needs and goals across transaction activities, engage in needs-based conversations, and educate them on the financial solutions available, including digital options. You will have the knowledge required to complete customer transactions and have in-depth needs-based conversations to fulfill products as per your accreditation level. You will deliver a high standard of customer service to ensure customers are not only satisfied but become strong advocates for ANZ.Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.Ka aha to ra e kite ai? - What will your day look like?As a Banking Consultant, you will have the opportunity to:Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.Actively participate in and support bank programs and initiatives.Take responsibility to 'know your customer' from a risk perspective.Ensure compliance with ANZ and branch policies and procedures.Ou Pukenga? - What will you bring?To grow and be successful in this role, you will ideally bring the following:Exceptional customer focus - retail experience is an advantage.Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.Ability to multi-task and highly adaptable to change and ambiguity.Willingness to work in a collaborative team environment.Sound understanding of compliance.Excellent communication and interpersonal skills.You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these skills, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi.This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 78956.
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