Select how often (in days) to receive an alert:Salary Range: $68,000 - $77,000Permanent RoleLocation: WellingtonAs an Authority Officer, you will provide quality case management, administration, and operational support to the ERA members to assist them in carrying out their functions efficiently and effectively.You will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully, and that members of the ERA are provided with the case management support that they need to progress matters to a determination.Key tasks of the role:Providing administrative support to Authority Members including diary and case management.Building strong working relationships and effective communications with the Authority Members and team members.Reviewing, proofreading, checking simple calculations, ensuring names are correct, formatting, punctuating, and checking grammar of Members' determinations.Making meeting venue bookings including arranging security, interpreters, and special requests made by stakeholders.Skills and Experience Required:Excellent customer service skills and service delivery mindset.Strong experience in relationship management, recognizing that you are the point of contact for parties and the liaison between the parties and the Members.Strong IT skills, particularly in Microsoft products, working with databases, and proficient calendar management.Experience managing a large case or file load, both electronic and hardcopy, at various stages.Strong administration skills with the ability to plan, prioritize, and organize your work.Ability to react and respond to changing priorities and deadlines.Attention to detail and ability to follow instructions effectively.Experience in dealing with upset and possibly difficult parties.A high standard of written and oral communication skills.MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and by working to ensure quality housing is more affordable.People are at the heart of our mahi; our way of working is guided by our values which shape our behaviors:Maia – Bold and bravePae Kahurangi – Build our FutureOur aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.MBIE recognizes the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful, and effective partnerships with iwi, Maori, other Maori groups/organizations, and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long-standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.Email ****** quoting ref MBIE/16235 if you have any further questions.Apply now as we are reviewing applications as they present and may close this role early should we identify suitable candidate/s.
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