Associate, Technical Customer Care page is loaded Associate, Technical Customer Care Apply locations Oklahoma City, OK time type Full time posted on Posted 30+ Days Ago job requisition id REQ13762 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Are you passionate about providing exceptional technical support and resolving complex issues? CoreLogic is seeking someone that is dedicated and customer-focused to join our team. You will be responsible for delivering efficient and effective basic technical issue resolution to our valued customers, ensuring their technology-related concerns are resolved promptly and with utmost satisfaction. JOB DUTIES Support both internal and external users with basic technical and application issues / questions Manage inbound inquiries on behalf of client, acting as an extension of our client Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web Provide first level assistance for defined technical problems and escalate issues per business guidelines Complex use of multiple systems to service customer inquiries (can be up to 10 systems) Interpret and diagnose issues by reviewing logs, scripts or debugging applications Accurately documents every interaction within CRM and ticketing systems Consult knowledge database to optimize resolutions and follow through on resolution Provides timely follow up to close the loop with customers per business guidelines Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened Must adhere to strict schedule and meet attendance guidelines Job Qualifications: JOB QUALIFICATIONS High school diploma or GED required Two-year technical degree or 1-year technical work-related experience strongly preferred 1+ years of customer support experience required; 2 years or more preferred Technical help desk or Contact Center experience is a plus Aptitude for providing excellent customer service Strong communication skills including written for email communications (grammar, punctuation, spelling) Problem solving skills Effective listening skills Telephone etiquette Able to multi-task while speaking with a customer for most efficient service delivery Working knowledge and proficient with Microsoft Office Suite Meet attendance schedule with dependability and consistency per business guidelines CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. CoreLogic benefits information can be found here: . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. EOE AA M/F/Veteran/Disability: CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy - By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates. About Us Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, New Zealand, Australia. Are you ready for a career with CoreLogic? When you're part of CoreLogic, you're part of something big; something that reaches beyond yourself and beyond today. We're not only a cutting-edge information solutions provider; we're also a team of the greatest thinkers, client-care representatives and talent from around the globe. We're poised toward a future filled with opportunity, discovery and ground-breaking work. And if you share this passion, then you may just be CoreLogic, too. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, pleaseclick here . CoreLogic will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here . If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at ****** or 1-866-224-2086. Please include the following information in your email: The specific accommodation you're requesting to complete an employment application The position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at ******. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization's name Organization's location(s) Brief description of your need CoreLogic is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of CoreLogic. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of CoreLogic or a CoreLogic recruiter, please contact CoreLogic at ****** . Please be advised that all legitimate correspondence from a CoreLogic employee will come from "@CoreLogic.com" email accounts. CoreLogic will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. CoreLogic will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. #J-18808-Ljbffr
