Are you an employee looking for the way back to the Public Trust intranet?
Associate - Service Delivery - Fixed Term - Part TimeAssociate We are seeking someone who is tech savvy with impeccable communication skills to join our team of Associates. Every conversation you have with our customers is an opportunity to learn more about their needs, hopes, fears and dreams. You will understand that one size doesn't fit all and will tailor our offerings to meet the unique needs of each customer.
You will be the first point of contact for new customers, triaging their queries and making referrals to partners (such as health organisations, social workers and external solicitors) to gather important information to assist with customer onboarding. You will manage the customer experience through this initial query stage until the client has been accepted and handed over to their ongoing relationship manager. You will be providing support to our Auckland and Wellington regions and therefore it will be possible for you to work from any Customer Centre or from home depending on your requirements and preferences. In the initial stages of your learning, it is expected that there will be some need for you to be physically present in an office so there are people nearby who can help you to upskill. This is a fixed term role until the end of January 2025.
Ko wai koe | About you The ideal candidate will be self-motivated, customer focussed and collaborative with strong attention to detail. You will have high learning agility and be able to "think on your feet" to ensure the correct triaging of customers.
You will be an effective communicator who builds strong relationships with key stakeholders.
You will need to be comfortable working as a part of a remote team where your team and leadership interactions will predominantly take place online. You will also possess the following attributes:
Minimum of 2 years practical and relevant work experience in a service-based business.Strong time management and prioritisation skillsThe ability to have quality conversations with stakeholdersStrong administration skills and comfort with systems and technologyStrong interpersonal skillsStrong written and verbal communication skillsHighly organised and methodicalSkilled at dealing with customers in stressful and emotive situationsYou'll be joining a highly collaborative team where you'll have the opportunity to make a meaningful difference in the lives of New Zealanders. To support you on this journey, we have a purpose-built learning framework - Qualified to Serve - consisting of formal and on-the-job learning, that allows you to 'earn as you learn'. You'll have a personalised development plan and all the support you need to grow your career.
You'll also get, amongst other things, birthday leave, exposure to great well-being initiatives and access to partner discounts.
At Public Trust, we don't just do business; we build legacies. For 150 years we've been woven into the lives of our clients; supporting them through milestones, challenges and celebrations. Our roots run deep, and our commitment to intergenerational relationships is unwavering.
We are New Zealand's largest trustee organisation, providing specialist advice on a range of legal, financial, investment, trust and estate management services. As a purpose-driven, values-led organisation, we help people protect what matters most to them and their whanau.
Please note: applications must be submitted online via our careers site and will not be accepted via email. To be considered for this position you must have a legal right to live and work in New Zealand.
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