This role is responsible for assisting the sale of CyberCX capabilities, products, professional services, and managed services to existing accounts. 17th July, 2024 The work we do matters We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region. With more than 1,300 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX. What this role involves This role is responsible for assisting the sale of CyberCX capabilities, products, professional services, and managed services to existing accounts. Additionally, you will identify further sales opportunities within these accounts, build new customer accounts, manage customer satisfaction and retention, and coordinate the preparation and presentation of CCX sales proposals, quotes, and tenders. You will also be accountable for meeting team growth targets and KPIs. Day to day you will: Preparation of sales proposals, tenders/bids, contracts, and account management plans Plan, create, build, and present proposals and presentations to customers on CyberCX services and offerings Assist in organising product demonstrations and conversations with technical SMEs and customers Assist in managing account plans for customer accounts to achieve sales revenue/ quota targets Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a high level of service is provided Build working relationships and understand the customer's needs to leverage revenue from the relationship Liaise with technical staff regarding technical issues to ensure customer retention and continued business Identify and gain new business by following up referrals/leads Forecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting Maintain accurate business reporting including sales forecasts, CRM information and account plans 17th July, 2024 The work we do matters We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region. With more than 1,300 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX. What this role involves This role is responsible for assisting the sale of CyberCX capabilities, products, professional services, and managed services to existing accounts. Additionally, you will identify further sales opportunities within these accounts, build new customer accounts, manage customer satisfaction and retention, and coordinate the preparation and presentation of CCX sales proposals, quotes, and tenders. You will also be accountable for meeting team growth targets and KPIs. Day to day you will: Preparation of sales proposals, tenders/bids, contracts, and account management plans Plan, create, build, and present proposals and presentations to customers on CyberCX services and offerings Assist in organising product demonstrations and conversations with technical SMEs and customers Assist in managing account plans for customer accounts to achieve sales revenue/ quota targets Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a high level of service is provided Build working relationships and understand the customer's needs to leverage revenue from the relationship Liaise with technical staff regarding technical issues to ensure customer retention and continued business Identify and gain new business by following up referrals/leads Forecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting Maintain accurate business reporting including sales forecasts, CRM information and account plans Skills and experience This role requires full working rights in Australia (no current or future sponsorship will be offered). Only Perth based applicants will be considered for this role. You are customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers. You are focused on achieving your individual and team goals and enjoy working with others to deliver and bring a collaborative, enterprise mindset. Additionally, you will also possess: At least 1-2 years' experience in a similar role within IT solutions or cyber security Experience in preparation of sales proposals, tenders/bids, contracts, and account management plans Exceptional communication skills both verbal and written High attention to detail and high levels of organisation, thoroughness, and accuracy Strong stakeholder engagement skills Able to work with cross-functional teams as well as independently and in a very fast paced environment with multiple competing priorities Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure). Flexible working in a hybrid arrangement (a blend of in the office and WFH) with modern and comfortable workplaces that accommodate different working styles All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year Salary packaging options (such as a novated car lease) Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more Personalised development planning, access to training and membership to industry organisations Employee interest groups and communities including a comprehensive Women in Cyber program A comprehensive reward and recognition program – with a special thank you every year on your anniversary! Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require additional support or adjustments to assist with your recruitment experience. We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually. Where appropriate, the CCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process. Apply For Job #J-18808-Ljbffr
