Job Description Assist in the management of the hotel Front Office operation, maintaining Sofitel's reputation as market leader for individualised customer focused service in the hotel locality. Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused. Train, coach and support Front Office team members. Implement training programs and conduct induction and skills training. Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs. Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required. You will be responsible for the service of alcohol in some shifts. Assist in the running of and actively participate in Front Office & Hotel meetings. Assist Front Office Manager with department planning tasks, including but not limited to, ordering, rostering, team member training and performance reviews Determine work requirements and allocating duties to the team. Assist in the management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible. Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Liaise with management to coordinate activities involving other departments. Assist in the preparation of Front Office monthly reports, commenting on key performance indicators. Ensure public areas are clean and well presented with regular monitoring. Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield. Adherence to Emergency Communication procedures Qualifications You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by: Previous experience at five star luxury property of more than 80 rooms Proficiency in Opera required Passion for high end hospitality with an eye for detail Ability to build warm relationships and gain trust at all levels Current LCQ and General Managers Certificate preferred Current First Aid Certificate preferred Immaculate grooming and personal presentation Articulate communication skills and an understanding of luxury guest expectations Full Driver's License preferred Additional Information Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide. Daily staff meals provided. Ongoing reward and recognition incentives and awards. Opportunities for further development and worldwide career progression within Accor. Work for a world-leading Global hotel company. Refer a friend incentive Free gym access and ski hire Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. $31.49 per hour.
