Assistant Manager Front Office About Hilton Hotels Our team members are changing the world one stay at a time They re engaged and recognised in many ways for showcasing their talents Join the most well known Hotel brand in the World and you ll have more than just a job You ll have a challenging and rewarding career in the hospitality industry About the role The Assistant Manager is the first point of contact for dealing with general management related queries that arise within the hotel The position involves contact with guests and represents senior hotel management in their absence It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the Department at that point in time Duties responsibilities As a passionate and driven hospitality professional you will be experienced in supporting supervising and directing the Guests Services Team You will utilize your skills and experience in driving the team to provide a memorable guest experience Be visible in the hotel lobby and other public areas particularly at busy times Engage guests in conversation and generally be of assistance to them Ensure that all guest complaints are dealt with promptly and followed up on Meet and greet VIP and major corporate clients upon arrival Coordinate the services and special facilities provided to long stay guests Have a thorough knowledge of all credit procedures and ensure they are applied Be up to date on all hotel products services policies and emergency procedures Monitor guest satisfaction reports and implement actions to improve results Deal with any management issues or emergencies that arise record them as required and ensure there is follow up Analyse rate variance reports to ensure rooms revenue control develop working plans to meet targets compare actual achievements against targets and formulate action plans to address any shortfalls Skills experience A degree or diploma in Hotel Management or equivalent Front Office supervisory experience in 45 star hotel Experience analysing rate variance reports Good knowledge of Health Safety and security procedures Calm efficient and the ability to work well under pressure Excellent interpersonal and communication skills A passion for delivering exceptional levels of guest service Culture and benefits Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for valued and respected we achieve this by ensuring our Blue Energy culture is alive in each of our hotels Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference It links our vision To fill the earth with the light and warmth of hospitality to our values of Hospitality Integrity Leadership Teamwork Ownership and Now As a Hilton team member you can expect to receive A competitive industry wage and generous annual leave benefits Team member only discount global Hilton room rates Membership with Hilton Rewards Australasian benefits program Discounts of up to 50 on products and services in participating Hilton outlets Access to Hilton University training offering more than 3000 learning programs Career development planning and opportunities If you would like more information about this opportunity please visit our website at www hiltonworldwide com careers About Hilton Hotels Our team members are changing the world one stay at a time They re engaged and recognised in many ways for showcasing their talents Join the most well known Hotel brand in the World and you ll have more than just a job You ll have a challenging and rewarding career in the hospitality industry About the role The Assistant Manager is the first point of contact for dealing with general management related queries that arise within the hotel The position involves contact with guests and represents senior hotel management in their absence It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the Department at that point in time Duties responsibilities As a passionate and driven hospitality professional you will be experienced in supporting supervising and directing the Guests Services Team You will utilize your skills and experience in driving the team to provide a memorable guest experience Be visible in the hotel lobby and other public areas particularly at busy times Engage guests in conversation and generally be of assistance to them Ensure that all guest complaints are dealt with promptly and followed up on Meet and greet VIP and major corporate clients upon arrival Coordinate the services and special facilities provided to long stay guests Have a thorough knowledge of all credit procedures and ensure they are applied Be up to date on all hotel products services policies and emergency procedures Monitor guest satisfaction reports and implement actions to improve results Deal with any management issues or emergencies that arise record them as required and ensure there is follow up Analyse rate variance reports to ensure rooms revenue control develop working plans to meet targets compare actual achievements against targets and formulate action plans to address any shortfalls Skills experience A degree or diploma in Hotel Management or equivalent Front Office supervisory experience in 45 star hotel Experience analysing rate variance reports Good knowledge of Health Safety and security procedures Calm efficient and the ability to work well under pressure Excellent interpersonal and communication skills A passion for delivering exceptional levels of guest service Culture and benefits Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for valued and respected we achieve this by ensuring our Blue Energy culture is alive in each of our hotels Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference It links our vision To fill the earth with the light and warmth of hospitality to our values of Hospitality Integrity Leadership Teamwork Ownership and Now As a Hilton team member you can expect to receive A competitive industry wage and generous annual leave benefits Team member only discount global Hilton room rates Membership with Hilton Rewards Australasian benefits program Discounts of up to 50 on products and services in participating Hilton outlets Access to Hilton University training offering more than 3000 learning programs Career development planning and opportunities If you would like more information about this opportunity please visit our website at www jobs hilton com
