Job DescriptionTo promote a helpful and professional image to Guests with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.To strive and anticipate the customers needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules.To assist in creating an environment which promotes colleagues' morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.To appraise colleagues at least every six months, identifying developmental needs from colleagues' appraisals ensuring maximum support received.To address development needs identified from appraisal and to maximize areas of strength. To assist also your departmental Manager in appraising employees in the Department at least every six months.To deliver The Fairmont products and Departmental Service Standards.To positively promote sales awareness with the Department and maximize sales opportunities.To help control operating costs within the standards set under the direction of the Departmental Managers.To identify and report hazards and maintenance requirements in the workplace and follow through with your Department Manager to ensure no defects.To comply with statutory and legal requirements for fire, health and safety. Licensing and employment. Check that members of your Department are also aware of these requirements and are working in accordance to them.QualificationsMinimum of two years supervisory experience.Excellent written and verbal interpersonal and communication skills.Diploma in Hotel management an asset.Previous International experience essential.Guest focused with a passion for service and standards excellence.Must be strong team player with proven leadership, development and delegation skills.Knowledge of Opera, Word, Excel, and Windows XP.Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.Must be able to work well under pressure in a fast paced and constantly changing environment.Additional InformationVisa Requirements:Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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