Job Description - Assistant Front Office Manager (HOT0AVF9)Job Number:HOT0AVF9Work Locations:Hilton Auckland HotelPrinces Wharf147 Quay StreetAuckland 1010About Hilton AucklandOur nautically-inspired 5-star hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars.We are looking for a full-time Assistant Front Desk Manager to become part of our professional and hard-working Front Office team.What will you be doing?You will be based at the Hilton Auckland hotel in Auckland CBD, working under the general direction of the Rooms Divisions Manager. You will also be responsible for:Make appropriate selection of rooms based on guests' needs, code electronic keys, confirm the room number and rates with a written confirmation.Occupy the hotel lobby and other public areas, particularly at busy times.Ensure a prompt and efficient departure by settling guest's accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.Manage, record, and resolve promptly all Guest complaints.Meet and greet VIP Guests and major corporate clients upon arrival.Coordinate the services and special facilities provided to long-stay Guests.Understand all credit procedures and ensure they are applied.Stay current with all hotel products, services, policies, and emergency procedures.Monitor Guest satisfaction reports and implement actions to improve results.Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon.Handle, record and follow through with management issues or emergencies that arise.Conduct daily briefings, shift handovers, meetings, and read the logbook on a daily basis.Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.What are we looking for?Previous supervisory experience in Front Office within the hotel industry.Previous work experience within a 5-star hotel environment.Good knowledge of Health and Safety and security procedures.Calm, efficient, and the ability to work well under pressure.Excellent leadership skills and exceptional communication skills.A passion for delivering exceptional levels of guest service.Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.Experience in managing budgets, revenue proposals, and forecasting results in a similar sized property.MUST be eligible to work in New Zealand.As a Hilton team member you can expect to receive:Team member and Friends & Family discount on global Hilton room rates.Discounts of up to 25% on products and services in participating Hilton outlets.Access to Hilton University training, offering more than 2500 learning programs.Access to an Employee Assistance Program (EAP).FREE staff meals.Laundered dry cleaning services.Discounted parking.Amazing team culture.And many more!What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!We are looking for exceptional applicants who are passionate about the hospitality industry and value being part of a supportive team. If you feel you are suitable for this role, please click "Apply".Job:Guest Services, Operations, and Front OfficeSchedule:Full-time
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