Posted: 06/01/2025Closing Date: 31/01/2025Job Type: Permanent - Full TimeLocation: The Lines Company - Taumarunui DepotJob Category: Energy and UtilitiesKeeping the power on in the King Country is what we do, but it's who we do the work for that is most important to us – our customers and our community.
As a community owned business that has been around for close to 100 years, we take pride in our ability to keep our whare, our farms and our businesses powered up, 24/7.
Keeping our community connected is a big job.
So we need fantastic people who want to work for their whanau and community, who have a strong customer service ethos and put people first.Job DescriptionWe are seeking an energetic and experienced Area Manager to join our Network Services team.
The ideal candidate will have a strong focus on, and experience with, customer care, driving operational excellence and efficiencies and be committed to developing people and supporting their training needs.As our Area Manager you will be responsible for overseeing multiple locations, ensuring that each site operates efficiently and effectively while maintaining the highest standards of customer service and customer care.
We are looking for someone who is genuinely committed to developing people through sound leadership and clear communication.Your Key Responsibilities Will BeDeveloping and inspiring high performance in your people in each of your locations by fostering a culture of efficiency, continuous improvement and professional growth.Provide direction and support to your Team Leader who is your direct report, including at times stepping into their shoes.
This includes participating in the 24 hour, 7 days a week Event Management Roster as required.To drive efficiencies by looking at ways to improve our processes, procedures and work methods while ensuring all outputs provided to customers are safe and compliant, as well as being technically and commercially viable.To operate within your budget, analyse financial results and make recommendations which improve the financial performance of our service.Enhancing operational excellence and efficiency by adopting and upholding industry best practices and processes, ensuring exceptional and consistent customer service delivery to both internal and external customers.To continue to develop and embed the "Safety First'' culture that continuously looks at itself and raises the bar.Collaborating with senior management to develop and take ownership of initiatives and projects.Maintaining compliance with company policies, procedures, and regulatory requirements.To Be Successful In This Role, You Will HaveExperience in managing medium sized teams.Proven ability to perform to Key Performance Indicators (KPI's).Proven ability to develop and lead a highly effective customer focused team.Electrical Distribution experience.The ability to demonstrate a flexible and creative approach to problem solving, good judgement and have a proactive attitude.Excellent interpersonal and relationship management skills with a collaborative style of engagement.A demonstrated commitment to the provision of quality services and meeting customer needs, both internally and externally.An uncompromising approach to health and safety with the ability to drive health and safety excellence.Experience with analysing data and formulating action plans while making sound decisions and recommendations.Proficiency at MS Word, Excel and PowerPoint.Have a clean and a full drivers licence.What You Can ExpectLike our customers, our people are at the heart of everything we do.
We are a people first organisation, demonstrated by our numerous employee benefits and our commitment to developing and encouraging our people to achieve their goals.
As a values driven organisation we pride ourselves on the positive working environment we've created and our commitment to exceptional customer service.A competitive salary and the opportunity to work in a dedicated and close-knit team is offered.
This role is typically Monday to Friday.Safety and wellbeing are paramount to us, so our recruitment process involves a Ministry of Justice criminal background check, medical and fitness checks and a pre-employment alcohol and drug test.
It is also a requirement that you must already be a New Zealand Citizen or Resident to apply for this role.Due to current border restrictions, unfortunately applications from international candidates or those without the right to work in New Zealand cannot be considered.Applications close 31st January 2025.
However, applications will be reviewed during the advertising period, and we may close this position early if we find a great candidate, so apply today!
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