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At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa.
We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background.
We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
Ko to mahi – what you'll doEnsure that IT applications are available, reliable and perform to the business needs – delivering to SLA targets and Technology OLA's.Responsible for fostering a continuous improvement culture and driving operational excellence across our IT Application landscape.Stakeholder Management and Management oversight for IT Application Support and Maintenance.Act as a point of escalation for the Applications Support and Maintenance team and take a leadership role in crisis management situations.E2E Problem Management and their SLAs.Manage operational risk – through the development of risk mitigation strategies, Capacity Management and Service Continuity plans.Ensuring health, safety, and wellbeing of all Application Operations (AO) staff.Responsible for On-boarding and Off boarding of all Application Operations staff.Own and manage the pre-production and production environments including incident management, problem tracking, change management, release management, service levels agreements, performance monitoring, capacity planning, vendor management.Work with Service Management Lead to ensure governance and improvements of ITIL processes.Na tou rourou - what you'll bringMinimum of 8-10 years' experience in Engineering and/or Support Operations with large-scale distributed systems.Familiarity with Site Reliability Engineering and Platform Engineering concepts.Ability to lead a high performing team, make decisions under pressure and communicate effectively.Strong communication skills with the ability to influence and persuade others.Inclined toward adapting new AI/Machine learning-based tools and technology for improved service delivery and to optimize operational costs.Proven ability to work with multiple stakeholders – customers, vendors, partners and other internal teams.Exceptional troubleshooting and analytical abilities.Demonstrable ability to effectively use data-driven problem-solving tools and techniques.Experienced in leading Onshore/Offshore application development and support model.At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa.
We've got Heart, showing up as our best selves in every situation.
We have the Grit to deliver a radically better world for our customers.
We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career.
You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
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