We are seeking a dedicated and compassionate Animal Shelter Officer to join our team to support Animal Management's primary focus of keeping Aucklanders safe from animal-related nuisance and harm. This shelter officer role is essential in ensuring professional and timely service for our customers as well as ensuring the well-being of all dogs in our shelter. Your responsibilities will include but are not limited to the following:
Complete office tasks such as processing paperwork, serving customers, cash handling, facilitating adoptions, and educational initiatives.Reunite lost dogs with their owners via different methods in line with shelter processes.Build and maintain exceptional relationships with both internal and external customers including vets and affiliated rescue groups.Ensure all animals receive proper care, including feeding, exercise, and enrichment activities.Maintain a clean and safe environment for all shelter staff and animals.Ability to assist the vet with various tasks including euthanasia.Follow up on the requirements imposed by the Dog Control Act 1996.This is a primarily office-based role but will still require an element of care and cleaning for the dogs in our care. This can be physically demanding that requires you to be on your feet for most of the day and involves significant cleaning duties. It is also a highly rewarding role where you will work in a small team with other like-minded people whilst contributing positively to the lives of dogs and their owners. There is room for professional development within the team and wider Animal Management unit.
To succeed in this role, you will need:
Ability to work one weekend day and public holidays as required.Physical stamina to handle the demands of the job.Previous experience in an office, call centre, or an administration role is preferred.Applicants with animal handling or husbandry experience will be highly considered.If you are passionate about customer service and have the resilience and dedication required for this challenging yet fulfilling role, we would love to hear from you.
Join us in making dogs a positive part of Auckland life. We will provide you with training on the Dog Control and Impounding Acts and offer you the opportunity to contribute to the care and control of dogs while delivering outstanding customer service. This role is a chance to help achieve our vision for Auckland to be a world-class city.
Become part of our Auckland Council's Animal Management team, where we work across Auckland's diverse communities to minimise harm and nuisance from dogs and other animals. We provide essential services such as dog registration and raise public awareness of responsible dog ownership.
This role will report to the Office Manager.
This role is deemed safety-sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
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