Job Overview & Purpose: The role exists to manage and grow a portfolio of rural clients, in accordance with Bank and Area goals for profitability, client satisfaction and credit quality.Context of Job: Country Banking forms the core business of Rabobank New Zealand and has 33 offices across New Zealand. Country Banking enjoys a reputation as the leading provider of specialised banking services in the Food and Agribusiness sector.Key Responsibilities and Accountabilities:Meet individual targets for new and existing business growth and manage/develop a portfolio of clients, by developing client relationships.Manage complex clients and accounts.Provide the necessary level of service, to ensure high customer satisfaction while focusing on:Credit Management - Reduce risk exposure through prudential management of assets by adhering to Credit Policy.Financial Management - Achieve financial outcomes for their portfolio through growth and financial management including asset growth, deposit growth and budget and increasing average portfolio margin and fees.Marketing / prospects – ensuring service levels are achieved for the portfolio ensuring MAPS database is up to date and conversion of prospects to clients is achieved.Create and execute Farm Business Discussion "FBDs" documentation for each client.Contribute to the development and implementation of the Area marketing plans, business plans and budgets.Assist the Area Agribusiness Manager in ensuring that the Area performs at or better than budgeted goals and targets.Ensure high customer satisfaction and maintain high customer advocacy rates.Ensure the credit application process is completed to a high standard with minimal reworks.Identify business risks and poor-performing assets early and ensure appropriate action taken to resolve.Ensure compliance with the bank's policies and procedures at all times.Contribute to the achievement of the Bank's CSR (Corporate Social Responsibility) goals and objectives.Promote the desired risk culture and maintain strong relationships with all lines of defence.Manage and resolve customer complaints and disputes in a timely manner.Coach and mentor colleagues as required.Other duties as directed.Qualifications:• Degree in Finance, Accounting, Economics, or relevant agricultural discipline.Experience:• Minimum 5+ years' experience in relationship management gained within rural banking or related industry role.Knowledge:• Has a sound knowledge of base financial information (including Balance sheets / P&L /Cash flow statements) and can articulate this verbally and in written form.• Has knowledge of the Bank's products and services and associated credit policies.Skills:• Strong interpersonal and communication skills with demonstrated ability to build relationships and explore borrower's future business plans.This role will close Sunday 20 October 2024.
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