Aftersales Product Support (BBBH3655) Grey Lynn, Auckland, New ZealandAre you an Automotive Product support specialist looking to use your Aftersales experience representing the best European brands on a national level?On offer is working in a team of five using your expertise to provide technical advice and aftersales product support around the New Zealand franchise network.Our client, a European importer in the premium vehicle market, with technically advanced combustion, plugin hybrids and electric vehicles across their brands has an exciting opportunity at their NZ HQ based in Auckland.This role would suit an experienced diagnostic technician/aftersales professional looking for an opportunity to work at distributor level and bring their technical knowledge and experience to the after sales team.Competitive salary + Wellbeing PackageProgressive premium distributor teamNZ Owned Company5-day week with 1 WFH dayUpmarket Auckland central officesThe roleThe primary role is to provide complete product support and assistance across the Dealer Network, encompassing in-dealership support, training and coaching whilst representing brands nationally.The detailProvide technical, warranty and service support direct to the dealer networkReport on key issues and KPI's to Technical head of departments regularlyAssist with technical enquiries, recall bulletins and training material to dealersEnsure the delivery of Technical Support meets the Factory KPI'sEstablish dealer network special tools and workshop equipment requirements for the brandDevelop reporting, analyze results and utilize this system to improve the delivery of technical supportCo-ordinate and manage Product Recall & Workshop CampaignsPlan, conduct and co-ordinate technical product and topic specialist trainingProvide emergency response for vehicles in a critical conditionCompile weekly/monthly reports as required, ensuring timelines are metAbout youEuropean Aftersales experience highly regardedTrade qualified at diagnostic level or aboveStrong communication and group presentation skillsAbility to train and impart knowledge pro-activelyComfortable with Outlook e-mailHighly organized with good communication skillsThis is a rare opportunity that will test your technical ability and with ongoing manufacturer training, exposure and visibility, that will advance your career with a major global distributor.If you feel you are the right candidate, please apply now including a CV and relevant cover letter outlining why you are the ideal candidate for the role.For more information on the position, please contact Pierre or Matt at Muster recruit on 09 394 7444. #J-18808-Ljbffr