Ko matou tenei I This is Us
We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine .
Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.
Our Enliven Service ensures that our older generations, those living with dementia and other conditions are able to remain in their own homes, live independently; and be an active member of their communities as long as possible.
Te Kowhiringa I The Opportunity
Our Enliven Service is a leading provider of home and community support for older people and those with disabilities or recovering from injury. Our Resource team schedules our support workers to client visits.
Based in Epsom, in the future will be moving to Penrose, this permanent part-time role will see you providing afterhours support to meet the changing needs of our clients and staff. Our afterhours team operates 7 days a week, and we're currently looking to fill the Saturday 6.30am - 3pm option, with other days available if there is absence in the team.
Nga pukenga kei a koe I Your Skills and Experience
We'd love to hear from you if you are warm and engaging who thrives in a fast-paced and ever-changing work environment. In addition you will be / have:
Auckland based and willing to work in an office environment
Call Centre/Customer Service experience in a fast-paced environment
Customer focused superstars with exceptional verbal and written communication skills
Self-motivated with excellent problem-solving skills
Outstanding organisational and time management skills
Highly computer literate (Excel, Word, Outlook) and data entry experience required
Previous scheduling/rostering experience would be an advantage
Ensuring our clients feel reassured they are getting the best level of assistance when they contact us is vital and very rewarding – but it is not suited to everybody. This role requires attention to detail and the ability to multi-task under pressure, therefore a level of personal resilience is needed. Above all, you will be patient, friendly, and have a genuine desire to help others.
We are Diverse and Inclusive:
We are committed to providing a diverse and inclusive working environment. You will love coming to work and being included and valued for your contribution. Examples of our commitment include - we are an accredited Dementia Friendly Organisation, a Domestic Violence Free Workplace, we are members of Diversity Works and a member of the Pride Pledge.
Nga ahuatanga hirahira o te mahi nei I Highlights of Working with Us
Our people are critical to our success and we seek to ensure our people feel capable and empowered on a day-to-day basis. Working in our team you will have access to:
A supportive environment where you are able to develop your skills and abilities
Opportunities for ongoing professional and career development
Apply to have your personal development financially supported through our PSN Scholarship programme
Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
A range of discounted services and products through our BOOST programme
$200 worth of Petrol or Countdown vouchers if you successfully refer a friend or family to work for PSN
Recognition through our Spirit of PSN programme
Formal recognition of your service from 5 years service with PSN
Kiwi saver paid in addition to your salary
Apply to purchase up to 10 additional days of annual leave per year
Please contact us at ****** if you have any questions or would like a copy of the Role Profile.
To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.
E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!
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