Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview About the role: This role is newly created and will report directly to the Centralised Claims Team Manager. Your primary responsibility will be to assist clients in preparing and presenting their business interruption claims, acting as a vital link between them and the insurer. You'll provide expert guidance to ensure clients fully understand the technical aspects of their claims. By efficiently resolving complex claims within agreed timelines and service standards, you'll contribute significantly to our group's mission.
Ideally, you will be available to start early in 2025 and would welcome applications from candidates residing in either Auckland, Wellington, or Palmerston North.
How you'll make an impact Embody our core values and demonstrate our 'DNA' through your actions and decisions, helping clients financially survive any insurable event.Proactively reach out to clients to offer your services and highlight the benefits of our claim preparation service.Gather comprehensive information from clients to understand their needs and provide strategic guidance, facilitating conflict resolution when necessary.Coach and support Claims Managers on Business Interruption Claims as needed.Manage casework efficiently, handling calls and processing correspondence from various stakeholders regarding complex insurance claims, ensuring service standards are met.Build and maintain strong relationships with internal and external stakeholders, influencing decisions to achieve positive outcomes for clients.Deliver a positive customer experience by setting clear expectations, providing support throughout the process, and managing risk related to the advice given.Ensure compliance with agreed service standards and processes in a technically complex environment.Skills and Experience: A tertiary qualification in Accounting.Competent user of office software applications such as Microsoft Office.Ability to make sense of complex/technical information to inform decision making.Ability to build relationships and influence others.Ability to manage customer expectations.Experience in negotiating on behalf of others.Ability to manage a high caseload, prioritising and multi-tasking as required.About us: At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.
We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it's for our clients, our colleagues, or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.
If you're ready to make a difference and help businesses thrive through challenging times, we encourage you to apply for this rewarding opportunity.
How to apply: Click the "quick apply" button above, or for more information contact our friendly recruitment team via email at ******.
Please note only candidates who have the right to work in New Zealand will be considered. Compensation and benefits We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We know you'll really enjoy being part of our professional, close-knit team. As part of the Global Gallagher group of companies, we have scale and multi-national reach with a Kiwi feel.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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