Job Description: Raymond James Financial is seeking a highly motivated and experienced Account Support Manager to join our team on a full-time basis. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home in Christchurch, Canterbury, NZ. As a mid-to-senior level professional with at least 7 years of experience in account management, you will play a crucial role in supporting our clients and ensuring their satisfaction. Responsibilities: - Manage a portfolio of client accounts, providing exceptional support and building strong relationships - Serve as the main point of contact for clients, addressing their inquiries and resolving any issues in a timely manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Identify opportunities for upselling and cross-selling products or services to existing clients - Analyze client data and provide insights to help improve their overall experience - Develop and implement strategies to retain and grow client accounts - Stay up-to-date on industry trends and best practices to continuously improve account management processes Requirements: - 7+ years of experience in account management or a related field - Independent and driven personality traits - Strong communication and interpersonal skills - Creativity and adaptability in problem-solving - Proven track record of meeting and exceeding sales targets - Bachelor's degree in Business Administration or a related field (preferred) - Proficiency in CRM software and Microsoft Office Suite - Ability to work independently and as part of a team - Excellent organizational and time management skills Benefits: - Gym membership - Visa sponsorship for eligible candidates - Company-provided equipment for remote work Working Environment: At Raymond James Financial, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity, and we empower our employees to think outside the box and push boundaries. You will have the opportunity to work in a dynamic and collaborative environment where your ideas are valued and your contributions are recognized. Deadline to Apply: Please submit your application by September 9, 2024. Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
