Job Title : Account Support Manager - Remote Work
Company : Booz Allen Hamilton Holding
Location : Wellington, Wellington, NZ
Job Type : Part-Time
Seniority : Associate Level
Years of Experience : 5
Job Description :
Booz Allen Hamilton is seeking an energetic and resourceful Account Support Manager to join our dynamic team in a part-time capacity. This remote position requires a proactive individual dedicated to providing exceptional account management support and fostering strong relationships with clients and internal stakeholders. As an Account Support Manager, you will play a crucial role in ensuring the success of our client accounts and contribute to the overall growth of the organization.
Key Responsibilities :
Client Relationship Management : Establish and maintain strong and effective communication with clients, ensuring all interactions are professional and responsive. Address inquiries and concerns promptly and effectively to enhance client satisfaction.
Account Coordination : Collaborate with the account management team to coordinate activities related to client accounts, such as project updates, deliverables, and service requests. Ensure all stakeholders are informed and aligned with project goals.
Documentation & Reporting : Prepare and maintain accurate records of client interactions, project progress, and account-related documentation. Generate and present reports on account performance and opportunities for improvement to senior management.
Cross-Functional Collaboration : Work collaboratively with different internal teams, including sales, marketing, and technical teams, to align account strategies and support clients in achieving their objectives.
Proactive Support & Problem Solving : Identify and anticipate potential issues within client accounts, offering solutions and recommendations to mitigate challenges. Act as the main point of contact for issue resolution.
Presentation and Communication : Develop and deliver engaging presentations to clients and team members that effectively convey project updates, results, and future plans. Utilize strong verbal and written communication skills to ensure clarity and understanding.
Continuous Improvement : Stay informed about industry trends and best practices, contributing ideas for enhancing service delivery and client engagement. Actively seek feedback from clients and internal teams to identify areas for improvement.
Performance Monitoring : Monitor account performance metrics and client satisfaction levels, working with the team to implement strategies that drive positive outcomes.
Requirements :
Education : Bachelor's degree in Business, Marketing, or a related field is preferred.
Experience : Minimum of 5 years of experience in account management, client services, or related roles, with a proven track record of managing client relationships effectively.
Personality Traits : Energetic and resourceful, with a passion for driving results and exceeding client expectations.
Soft Skills : Strong presentation skills, with the ability to effectively communicate complex information clearly and concisely. Demonstrated teamwork abilities and a collaborative mindset are essential.
Technical Skills : Proficient in MS Office Suite (Excel, PowerPoint, Word), CRM software, and other relevant tools. A familiarity with data analysis and reporting tools is a plus.
Remote Work Skills : Ability to thrive in a remote work environment, manage time effectively, and maintain productivity in a flexible work setting.
Benefits :
Competitive parental leave benefits to support family needs.
Reimbursement for travel & spending expenses incurred while performing job duties.
Provision of company equipment to facilitate efficient remote work.
Working Environment :
You will thrive in an environment that embraces and navigates change seamlessly. We encourage creativity and adaptability and provide opportunities for professional development and growth. Our team values collaboration and shared success.
Application Deadline : Please submit your application by October 27, 2024 .
Equal Opportunity Statement :
Booz Allen Hamilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Every applicant will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. We encourage individuals from diverse backgrounds to apply.
How to apply :
Apply on GrabJobs and you will be notified if shortlisted for the job.
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