Job Description:
Veritiv is seeking a highly skilled and experienced Account Support Manager to join our team in Dunedin, Otago, NZ. As a mid-to-senior level professional with at least 7 years of experience in account management, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services.
Responsibilities:
- Serve as the main point of contact for assigned key accounts, building strong relationships and understanding their needs and goals
- Collaborate with internal teams to develop and implement account strategies to drive growth and retention
- Conduct regular account reviews to assess performance and identify opportunities for improvement
- Provide product training and support to clients to ensure they are maximizing the value of our offerings
- Resolve any issues or concerns raised by clients in a timely and professional manner
- Monitor account performance metrics and prepare reports for management
- Stay up-to-date on industry trends and competitor activities to provide strategic insights to clients
- Travel to client sites as needed to conduct meetings and presentations
Requirements:
- Bachelor's degree in Business Administration or related field
- Proven track record of success in account management, with at least 7 years of experience
- Strong communication and interpersonal skills
- Independent and adaptable, able to work effectively in a fast-paced environment
- Excellent time management and organizational skills
- Ability to deliver engaging presentations to clients
- Proficiency in Microsoft Office suite and CRM software
- Willingness to travel as needed
Benefits:
- Travel opportunities to visit client sites and attend industry events
- Free food provided during working hours
- Paid overtime for any additional hours worked
Working Environment:
At Veritiv, we value curiosity and encourage our employees to question the status quo to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where everyone's ideas are heard and valued.
Deadline to Apply:
Please submit your application by September 17, 2024.
Equal Opportunity Statement:
Veritiv is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.