**Job Title:** Account Support Associate **Company:** Envision Healthcare Holdings **Location:** Christchurch, Canterbury, NZ **Job Type:** Full-Time **Seniority Level:** Entry Level **Years of Experience Required:** 1 --- **Job Description:** Envision Healthcare Holdings is seeking a motivated and detail-oriented Account Support Associate to join our dynamic team in Christchurch. As an essential part of our Account Management Division, you will play a vital role in ensuring exceptional support to our clients while contributing to the overall success of our organization. If you are looking for a stimulating environment that promotes learning and innovation through the use of cutting-edge technology, we want to hear from you! **Responsibilities:** - Provide high-quality support to clients by addressing inquiries and resolving issues related to account management, billing, and service deliveries. - Assist in the preparation, generation, and distribution of client reports, invoices, and other necessary documentation to ensure accurate projections and updates. - Communicate effectively with internal teams, including sales, billing, and customer service, to streamline processes and maintain seamless service delivery. - Analyze client concerns and feedback to identify trends and recommend improvements to enhance the customer experience. - Maintain accurate records of client interactions and transactions within our customer relationship management (CRM) tools. - Collaborate with colleagues to implement new account management strategies and initiatives that drive efficiency and improve client satisfaction. - Support the onboarding process for new clients, ensuring that all requirements are met and expectations established for continued service excellence. - Participate in training sessions and workshops to continually develop knowledge of company protocols, products, and industry standards. - Assist in various administrative tasks, including scheduling meetings and maintaining client databases, ensuring that the information is up-to-date and readily accessible. - Contribute positively to team meetings by sharing insights, addressing concerns, and suggesting improvements to current workflows. **Requirements:** - A minimum of 1-year experience in a similar support or administrative role is preferred. - A tertiary qualification in Business Administration, Communications, or a related field is advantageous. - Proven ability to work independently and reliably in a fast-paced environment. - Strong attention to detail with a commitment to delivering high-quality work. - Adaptability to changing priorities, workflows, and technologies. - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and comfortable using technology to support daily functions. - Excellent verbal and written communication skills. - A customer-focused approach with a strong commitment to client satisfaction. **Personality Traits:** - Independent: Ability to manage tasks autonomously while seeking guidance when necessary. - Reliable: Strong work ethic and dependability in meeting deadlines and commitments. **Benefits:** - Vision insurance to support your eye health. - Free accommodation to ensure your comfort and convenience. - Joining bonus to welcome you to our team and acknowledge your contributions. **Working Environment:** Envision Healthcare Holdings fosters an innovative culture where technology is harnessed to drive efficiency and creativity. You will be working in a collaborative atmosphere that encourages personal and professional growth while maintaining a focus on customer success. **Deadline to Apply:** Please submit your application by **October 29, 2024**. --- *Envision Healthcare Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. *How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.