**Job Title: Account Support Assistant - Work from Home** **Company: Eversource Energy** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-time** **Seniority: Entry Level** **Years of Experience: 1** **Job Overview:** Eversource Energy is seeking a dynamic and motivated Account Support Assistant to join our team.
This position offers the opportunity to work from home while contributing to our mission of providing reliable and sustainable energy solutions and supporting our customers in their energy needs.
The ideal candidate will possess strong communication skills, a reliable work ethic, and the ability to work independently.
If you're looking for a part-time role that allows you to make a positive impact in the community, we encourage you to apply.
**Key Responsibilities:** - **Customer Support:** Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding accounts, billing, and services offered by Eversource Energy.
- **Account Management:** Assist customers in managing their accounts, including updates to personal information, service changes, and payment arrangements.
- **Documentation:** Maintain accurate records of customer interactions, transactions, and follow-up actions using our internal systems.
- **Problem Solving:** Identify and troubleshoot customer issues with energy services, working collaboratively with other departments to resolve concerns in a timely manner.
- **Reporting:** Generate and review reports related to customer engagement, performance metrics, and issue resolution for continuous improvement.
- **Team Collaboration:** Work closely with team members to share insights and best practices, contributing to a cohesive and supportive work environment.
- **Community Involvement:** Participate in corporate social responsibility initiatives, helping to promote Eversource Energy's commitment to community engagement and support.
**Requirements:** - **Education:** High school diploma or equivalent; additional relevant coursework or certification is a plus.
- **Experience:** A minimum of 1 year in a customer service, administrative support, or related role.
- **Personality Traits:** - Reliable: Must consistently follow through on commitments and demonstrate accountability.
- Independent: Ability to work autonomously and stay focused on tasks with minimal supervision.
- **Soft Skills:** - **Communication:** Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
- **Presentation:** Comfortable presenting information and explaining complex topics in a straightforward manner.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with customer relationship management (CRM) software.
**Benefits:** - Company transportation provided for community engagement activities and events.
- Paid Time Off (PTO) as per company policy.
- Remote work flexibility to help maintain a work-life balance.
**Working Environment:** At Eversource Energy, we believe in giving back to the community.
Our employees have the opportunity to participate in various corporate social responsibility initiatives that reflect our commitment to social and environmental responsibility.
You'll be part of a team that values collaboration, integrity, and service.
**Application Deadline:** Please submit your application by **October 26, 2024**.
**Equal Opportunity Statement:** Eversource Energy is an equal opportunity employer committed to creating an inclusive environment for all employees.
We celebrate diversity and are dedicated to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
We encourage all qualified individuals to apply and join us in our efforts to make a positive impact in the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.