Job Description:
Code Avengers, a leading tech education company based in Tauranga, New Zealand, is seeking a highly motivated and resourceful Account Support Assistant to join our remote team. This part-time entry-level position offers a fantastic opportunity for individuals with a strong dedication to customer service and a desire to learn and grow in the tech industry.
Responsibilities:1. Provide excellent customer support via phone, email, and chat to assist users with their account-related inquiries.2. Assist with onboarding new customers, including setting up accounts, guiding them through our platform, and troubleshooting any issues they may encounter.3. Monitor and respond to customer feedback and reviews to ensure a positive user experience.4. Collaborate with the sales and marketing teams to promote account upgrades and drive customer satisfaction.5. Maintain accurate records of customer interactions and transactions in our CRM system.6. Assist with ad-hoc administrative tasks as needed to support the smooth operation of the account support team.
Requirements:1. Strong dedication to providing exceptional customer service.2. Excellent communication skills and emotional intelligence to effectively interact with a diverse customer base.3. Critical thinking skills to analyze problems and find creative solutions.4. Ability to work independently and manage time effectively in a remote work environment.5. Resourceful and proactive in seeking out opportunities for improvement.6. A passion for technology and a willingness to learn new skills on the job.
Benefits:- Employee discounts on our tech courses.- Paid sick leave to ensure your well-being.- Profit sharing for your contributions to our success.
Working Environment:At Code Avengers, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a collaborative and inclusive work environment where every team member's voice is valued and respected.
Equal Opportunity Statement:Code Avengers is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
