Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property, and science and media markets, powered by the world's most trusted news organization.
We are looking for our next Client Relationship Manager to join our NZ team.
Based in Wellington or Auckland, the Account Manager will be responsible for the client relationship, retention, price yield and, together with the Business Development Managers, growing the Book of Business (BOB).
They will also be responsible for driving usage and ensuring new clients are effectively on-boarded.
About the Role
In this opportunity as Account Manager, you will:
Develop the book of business focusing on client engagement.
Own the renewals process and ensure price yield is achieved for designated accounts and prevent cancellations.
Identify cross-sell / upsell opportunities to Business Development Manager.
On-board new clients and execute plans to drive usage and retention.
Identify customer training needs and coordinate with Training Specialist to deliver.
Educate customers on the product benefits over competitors.
Develop relevant relationships with customers to ensure optimal retention outcomes.
Provide accurate forecasting, reforecasting and reporting.
Provide Salesforce discipline and maintenance.
Understand the product to ensure product can be renewed, cross-sell / upsell opportunities identified and to drive usage.
Develop industry knowledge, understanding of what the client does and how they use our products and solutions.
About You
You're a fit for the role of Account Manager, if your background includes:
2-5 years experience in Account Management or Sales.
Bachelor's degree in business, Finance / Accounting, Commerce or Law preferred.
Strong relationship building skills and experience in establishing up to C level relationships.
Interest in Gen AI and/or experience in presenting more complex technical concepts to clients.
Ability to develop account strategy.
Previous exposure to the Technology / SaaS or IT sector (highly advantageous).
Excellent account planning skills.
Strong customer orientation.
Strong communication skills (written & verbal).
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription;
Retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company;
Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?
At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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