We are looking for a highly driven account manager to help us continue our impressive growth and maintain our position as the market leader in driver health. This is an exciting opportunity with genuine prospects for advancement. You will be responsible for managing key accounts including some of the UK's largest businesses from across the transport sector. Your role will be to maintain strong relationships with customers through regular calls and site visits, identifying opportunities to develop these relationships by promoting our range of solutions and resolving customer issues to maintain a high level of customer retention. You will also be responsible for increasing key account revenue by up-selling and cross-selling our associated services. Role Purpose: Manage and develop customer relationships Monitor and report customer and competitor activity Manage communication with key internal stakeholders – Marketing, Sales and Operations Network with customers and decision makers Increase profitability of existing customer relationships Roles and responsibilities: Maintain regular contact with key account customers and identify new business opportunities Arrange and attend meetings with our customers across the UK via phone, teams and in person Take ownership of key business customer relationships and ensure customers receive the highest levels of service Support with promotional and new product/service campaigns Manage and improve the customer onboarding process Identify opportunities to develop and expand customer relationships including upsell and cross-sell additional services and packages Support the finance team to reduce aged debt and resolve billing queries Create and maintain accurate customer records using a CRM system (Zoho) Gather and analyse data to produce insights to support with sales campaign planning Participate in outbound sales campaigns to support the sales team Provide regular updates and reports to senior management on customer spends and activity Resolve or escalate customer queries quickly and professionally to maintain high levels of customer retention Provide presentations and/or demos to prospective customers Attend events and industry exhibitions to promote company services and increase sales Ensure all contractual SLA's and expectations are met and implement process improvements where required Work closely with and support the sales and marketing teams to achieve or exceed KPI's and business objectives (You will be given access to a company vehicle when attending customer sites.) Requirements and skills: At least two years' experience in account manager role Proven ability to meet and exceed KPI's Excellent knowledge of MS office including Excel Previous experience of using CRM software (experience of Zoho would be ideal) Personable and able to build rapport quickly Strong problem-solving skills Dynamic approach - able to manage a busy and varied workload Full UK driving license Job Type: Full-time Pay: £27,000.00-£30,000.00 per year Benefits: Additional leave Company events Employee discount Free parking Gym membership Health & wellbeing programme On-site parking Store discount Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Experience: Account management: 2 years (preferred) sales: 2 years (preferred) Work Location: In person Reference ID: D4ACM001 #J-18808-Ljbffr
