Account Manager
Full Time Position
Wellington, NZ
Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global team.
To continue our success in the future of car rental, we're looking for customer focused, high performing Account Manager to join our exceptional team. We provide the keys for you to drive your career!
What are the Perks?
Fully maintained company car
Annual bonus program
Use of laptop, mobile phone and company charge card
Profit Sharing Program
Generous discounts on our brands
Opportunity for remote working up to 2 days per week
Employee Car Sales Program
Car Leasing Program
On-site Airport Parking
Additional day leave per annum
Work for a company that prioritises career growth and development
Supportive team environment
Inclusive and motivating company culture
Sustainability focus
Key focus on wellbeing and safety
About the Role?
Based in our Wellington Office, the Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major corporate travel accounts for the Hertz brand. The role focuses on the development of long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.
Key responsibilities include:
Administrative tasks to support customer and internal contract rate approval and reporting requirements
Operational and logistical support to manage specialist customer rental requirements
Provide exceptional customer service in the industry, by offering consistently high level of service to existing contracts with a view to retaining the business for the long term
Proactively pursue the acquisition of profitable new business through sales leads, researching new opportunities for lead generation and telephone prospecting activities
Prepare rate strategies and present contract proposals, using negotiation skills to strategically obtain the best outcome for the business whilst balancing customer needs
Develop and maintain strong relationships with corporate travel management companies to sustain existing accounts and maximise their potential as a referral source of new business
Maintain and seek to improve the company´s competitive position and profitability
Analyse and collate data on customer patterns and competitor activity to uncover growth opportunities and predict future trends
Maintain positive and proactive communication with the assigned Sales Support team, Operations and departments at all levels within the business
Lead tender opportunities within the sales territory by coordinating a professional written response
Challenge the status quo, identify process improvement and product enhancements for customers
Adhere to deadlines and complete required reports to communicate weekly activity, and utilise and maintain an accurate customer database (Salesforce)
About You?
To be successful in this position, our newest team member will ideally have the following:
Minimum 2 years' experience in a Field Sales function, account management, working with a travel management company or experience managing corporate customers in an operational/logistics environment
Proven track record in exceeding KPIs and relationship building skills
Experience in working in a complex business environment, working with a detailed multi-layered product/service
Ability to operate in a fast-pace and changing business environment.
Strong and professional communication skills (verbal & written) and attention to detail
Possess strategic thinking skills and ability to challenge the status quo
Relationship building and negotiation skills
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including diverse cultures, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about exceptional customer service, has attention to detail and a strategic and positive mindset, and has the ability to work collaboratively as a team to achieve targets.
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