EchoBlue Media Group
EchoBlue Media Group are performance marketeers providing world-leading B2B digital platforms across high-tech industries. We develop digital platforms that connect industry-leading companies with key decision-makers across three high-tech sectors: aerospace & defense, unmanned systems, and maritime technologies. Our platforms serve as trusted resources for government agencies, defense organisations, and industry professionals.
Defense Advancement showcases cutting-edge aerospace and defense technologies, giving our clients exposure to key decision-makers in government and defense sectors worldwide.
Unmanned Systems Technology connects businesses developing unmanned systems, such as UAVs and autonomous vehicles, with stakeholders in commercial, defense and environmental sectors, facilitating innovation and market growth.
Ocean Science Technology highlights advancements in underwater technology and marine engineering, offering our clients visibility among a global audience of maritime professionals and defense decision-makers.
Responsibilities
Client Onboarding and Account Management: Seamlessly integrate new clients onto our platforms, supporting them with conversion tracking attribution and reporting if required.
Nurturing existing clients to ensure all clients are fully utilising our services.
Material and Asset Coordination: Collaborating with our clients to gather essential materials and assets and then liaising with our content team to enhance client profiles.
Performance Reviews and Dashboard Management: Conducting regular performance reviews with clients, offering insights and strategies to improve their profile's effectiveness and audience reach.
Digital Advertising Sales: Strategising with clients on additional advertising opportunities (such as banner advertising) throughout the year.
Renewals and Client Retention: Taking charge of the renewal process, ensuring a high retention rate by demonstrating continuous value addition.
Content Monitoring and Social Media engagements: Proactively monitoring client websites and social media activity for potential content sharing opportunities, aiming to amplify their online presence and engagement.
Day-to-day you will handle enquiries and requests from multiple customers and address their needs to deliver outstanding client satisfaction.
Maintain regular communication and meetings with clients to provide them with service updates, performance reports and process their annual renewal.
Maintain accurate client records, keeping track of any contract updates and renewals.
Essential Skills and Experience
Educated to at least A Level standard, however a degree in Communications, Marketing, Business Management or similar is desirable but not essential.
A minimum of 2 years' experience of account management within a SaaS, publishing, digital marketing or agency environment.
Experience using HubSpot, Salesforce or an equivalent CRM.
Experience and understanding of LinkedIn as a platform.
Experience of a digital marketing environment and digital marketing products.
Experience in SaaS, MarTech or performance marketing is desirable but not essential.
An understanding or interest of the aerospace, maritime and defence industries is desirable but not essential.
Additional languages will be considered beneficial.
Attributes
Strong relationship building skills, and proven ability to multitask and manage a portfolio of clients/projects simultaneously.
Outstanding interpersonal, written, and verbal communication skills, with a high level of professionalism.
Exceptional attention to detail and a proactive approach to time management.
Ability to work both independently and within a team.
Advanced rapport building – making our clients feel valued and understood.
The ability to apply consultative sales methodologies (SPIN, BANT and Meddicc etc) to align with both the client's and our objectives.
Technical proficiency – an understanding of MarTech SaaS products and the ability to grasp technical details.
Analytical skills - competence in analysing client performance data to identify trends, opportunities for improvement and strategies for client retention and growth.
Job Types: Full-time, Permanent
Pay: £35,000.00-£50,000.00 per year
Additional pay:
Commission pay
Performance bonus
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Work from home
Schedule:
Monday to Friday
No weekends
Education:
A-Level or equivalent (required)
Experience:
Account management: 2 years (required)
Work Location: Hybrid remote in Christchurch
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