Job Summary
IFF is one of the world's largest producers of food and health ingredients and is a global leader in the Probiotic Industry. We combine in-depth knowledge of health and nutrition with current research and expert science to deliver unmatched value to the Dietary Supplement Industry. We are innovative solvers, drawing on deep consumer insights and a broad product portfolio to help our customers turn challenges into high-value business opportunities.
We are looking for a dedicated and result oriented individual to join our Health Team as an Account Manager. This position can be based in either Australia or New Zealand and report to the Sub-Regional Sales Leader for Health.
Your Focus
As an IFF Health Account Manager, your portfolio will include ingredients from our Health Platform. You will be responsible for:
Developing and executing our relationship strategy at key accounts
Identifying and educating new and prospective customers
Communicating market trends and consumer insights
Translating customers' insights and unmet needs into new business leads
Building a strong pipeline of opportunities
Collaborating with internal functions (e.g. Innovation, Application, Product Management, Quality, Regulatory) to drive conversion of business leads
You should have the ability to engage with customers in commercial, marketing, technical and application discussions (e.g. marketing trends, consumer insights, formulation design, regulatory landscape). The portfolio scope will include Probiotics & Microbiome, Extracts & Fibers and Bioscience Ingredients.
How You Will Contribute
Achieve Sales Targets and Business Objectives within ANZ in line with H&B – the Health Business Strategy and Annual Sales Budget Plan.
Develop Account strategy and execute for key accounts.
Understand needs and challenges of customer (key accounts), build and manage strategic relationships at key accounts to identify win-win opportunities and grow revenues while meeting unmet needs of the customer.
Successfully commercialize new opportunities through clear scoping of business, technical and application requirements.
Develop and/or deliver customer workshops and presentations to raise customer awareness of market trends and insights.
Manage & drive new opportunities from potential customers.
Maintain up to date knowledge on market developments and trends, competitive intelligence etc., to ensure relevance of market strategy.
Maintain updated 12 month rolling forecast of products on a monthly basis, and liaise with supply chain group, production, SBU and other functions.
Maintain updated CRM - account profiles, account plans, call reports, opportunity pipeline etc.
What you will need to be successful
Tertiary qualification in Human Nutrition, Microbiology, Food Technology or related Science degree.
Experience in Sales.
Experience with Probiotics, Prebiotics and Plant Extracts.
Experience with customer engagement and key account management.
Existing network and expertise in the ANZ Dietary Supplement Industry.
Good commercial, marketing and technical acumen that enables identification of commercial, marketing and technical needs.
Proven value selling and negotiation skills.
Resilient to setbacks and strong drive for impact.
Strong interpersonal skills, networking ability and team player.
Proactive and independent. Proven ability to work and manage time and priorities unsupervised.
Effective listening, verbal and written communication, and presentation skills.
Willingness to travel domestically and regionally.
Willingness to learn and develop.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.
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