About Us: Yahee High Technologies Ltd, known as Yaheetech, is a global leader in e-commerce, specializing in heavy goods such as home/office furniture, gardening, sports/outdoor, and pet products. We are dedicated to making life comfortable with our diverse range and innovative solutions. Our New Zealand branch has been thriving, providing exceptional customer service and driving growth . Job Description: · Develop and implement customer service strategies tailored to the sale of heavy goods, including home/office furniture, gardening, sports/outdoor, and pet products. · Lead the operational aspects of customer service, ensuring efficiency and high-quality customer experiences. · Provide mentorship and guidance to the customer service team, fostering professional growth and maintaining high service standards. · Manage scheduling, logistics, and quality control to ensure seamless customer interactions and high satisfaction levels. · Conduct post-service follow-ups, gather feedback, and continuously improve customer service offerings. · Collaborate with sales and marketing teams to integrate customer feedback into product offerings, enhancing engagement. · Oversee customer service operations, maintaining a positive and professional environment. · Drive initiatives to streamline customer service processes and optimize the customer journey. Qualifications: · Bachelor's degree or above majoring in Business or a related field. · Preferably 1-2 years of relevant work experience such as customer service or account management., but this is not essential. · Excellent problem-solving capabilities. · Strong analytical skills and attention to detail. Why Join Us? · Work a consistent schedule: Monday to Friday, 40 hours/week. · Join a company that values innovation and professional growth. · Contribute to a supportive work environment focused on collaboration and success.