Account & Relationship Management (Sales)
About the Company:
Our client is a well-established, successful organisation in the travel industry. They are a NZ born business with a global reach.
This is a business that truly cares about their people – with flexible/hybrid working options, extra days off, highly subsidised health insurance, subsidised public transport, enhanced parental leave, and a wellbeing and cultural programme. This organisation has a never-ending list of perks and extra benefits.
About the Role:
Reporting to the Sales Manager, the Account Manager will be responsible for building and fostering relationships with a portfolio of customers, including identifying new opportunities. You will enable a long-term trusting partnership that creates the best results for customers and the business.
This is not a 'on the road' Account Manager position; most meetings will be done online due to the location of some customers. Depending on your market, you may also be required to attend international trade shows or scheduled annual visits.
You will conduct regular competitor and market analysis and constantly strive to be the best in the industry. You will be responsible for building and maintaining positive relationships internally and will play a vital role in helping the Operations Team resolve customer escalations.
You will work alongside internal teams to develop strategies to achieve goals and continue to enhance the organisation's customer-inspired experiences.
About You:
You will have proven sales/relationship management experience, ideally within the travel or e-commerce industry.
You will possess excellent verbal and written communication skills.
You will be an exceptional relationship builder with a customer-centric mindset.
You will have strong analytics skills with the ability to read and interpret data and identify areas of opportunity and concern.
You will have strong commercial acumen and negotiation skills.
You won't be afraid to ask "the hard" questions and can easily identify opportunities for growth.
Apply Now!
To find out more, please get in touch with Siobhan Chaney on 0272062735 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage, we will request your references; we ask that you do not include them on your CV when applying.
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