We are looking for an engaging and strategic Account Manager to maintain and strengthen our customer relationships.
Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great, and do great things for the planet. We're proud of our family of brands, their customers, and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting part of our journey.
Job Overview
In the role of an Account Manager working within Mi Hub Ltd., you will oversee every aspect of the customer experience. You will be required to manage the customer(s) objectives to ensure agreements and contractual obligations are achieved whilst also meeting the commercial needs of the business. You will need to be able to support other members of the Commercial Team and be a positive role model to the wider business.
Job Purpose
Your role is pivotal in ensuring we maintain and strengthen our customer relationships using your excellent communication and networking skills. Using these relationships to further enhance trust to seek out commercial opportunities to grow our sales and profitability.
Key Responsibilities
Understand our customers' requirements Effective two-way communication at all levels
Interpretation of customer's strategies and objectives
Test and qualify customer's direction of travel, understand the markets, trading environment, and culture of your customer(s)
Manage and monitor contractual KPI's with regular communication with customer on performance and adherence
Create, implement and update a strategic plan Using knowledge of our customers' strategies and objectives to build and execute successful short, medium, and longer-term plans that meet both the customers and our business needs
Identify and implement opportunities for process and service improvements
Manage and oversee project teams both internally and within the customer to deliver agreed objectives
Deliver and aim to exceed the business sales and margin targets
Retain the customer, strengthen relationships at all levels and grow the account sales Build strong relationships based on trust
Network and grow the relationship base within the customer
Seek out and identify sales opportunities to grow both sales and margin
Seek out, develop, and implement new ways of working to enhance processes and drive efficiency improvements
Manage key projects and maintain a critical path Monitor budgets, stock levels, and forecasts
Maintain and update data on the company's CRM system
Successfully lead a project team to deliver high value, business-critical projects
Using experience within the industry and the business to deliver positive results against wider business initiatives
Demonstrating values of the business Offer guidance and support to others in the Commercial team
Set a positive example within the Commercial team and wider business
Demonstrate the behaviours that reflect the culture of our team and wider business
Ability to work under own initiative, delivering solutions to possible or actual business risk or concern
Knowledge, Skills and Experience Required
Proven track record of managing accounts and relationships
Ability to communicate effectively at all levels
Proficiency in Microsoft Office and CRM software
Ability to work alone or as part of a team
Strong organisational skills
Ability to work under pressure at pace to strict targets and deadlines
Strong business and commercial awareness
Experience or knowledge in corporate clothing or clothing industry
Detail-focused and solution-oriented
Ability to prioritise and work under pressure
Strong customer service and project management skills
Ability to manage multiple projects and interpret complex data
Positive approach to problem-solving and change management
Shift Pattern
Monday - 09:00 - 17:30
Tuesday - 09:00 - 17:30
Thursday - 09:00 - 17:30
Friday - 09:00 - 15:00
Life Working at Mi Hub - What we can offer you!
Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.
Mi Time Policy (after full training is completed) – hybrid working; at least 3 days in the office. Finish early on a Friday (3pm!), flexi your time and build up an extra half day's annual leave per month. Also, grab a free tea and coffee whenever you are in the office.
Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years' service. If this isn't enough, we provide the ability once a year for employees to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating service, we offer long service awards to celebrate continued employment.
EAP (Employee Assistance Program) covering support for mental health and well-being.
Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is 'a great place to work'.
Career progression accessible with our bronze, silver and gold banding within Customer Service.
At Mi Hub, we believe that the friendships and relationships you create while working together help make Mi Hub and our brands who we are. Our people are our business.
We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have an emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.
Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
If you wish to apply for any of our current positions, please click the apply button below and provide us with your information. We wish you the best of luck!
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