Account & Relationship Management (Sales)At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.When you join the Custom Fleet family, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other.Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.ABOUT THE ROLEAre you passionate about the fleet industry, customer service and strive for results? We are looking for an Account Manager to join our crew and provide outstanding customer service and solutions to a portfolio of clients. You will be part of a supportive team who share a passion for quality, performance, and overall customer satisfaction.Duties will include (but not limited to):Proactively provide operational support, customer service and coordinating transactional queries for your clientsManaging lease term deviations to ensure vehicle utilisation is aligned with the contractAnticipating client needs and providing effective problem solving along with identifying opportunities for growth within an existing portfolioManaging the asset replacement plan and achieving client retention targetsAssisting the Relationship Manager in closing growth, retention opportunities and delivering great serviceABOUT YOUTo be successful in securing a role with our crew it's likely you'll come with experience in the following areas:Previous experience in customer service (Fleet Management, Automotive or Financial Services is ideal)Strong analytical skills coupled with the ability to prioritiseUnderstand customer challenges and proactively identify areas of improvementSound time management & the ability to prioritise work to meet tight time framesThe ability to connect, adapt, show resilience, and engage all levels in the businessFOR YOUWe offer industry leading 'Custom Perks' including:Annual performance bonusAn extra week of annual leaveCollaborative Hybrid work environment – 3 days in the office, 2 days working at homeCompany funded social eventsDress for your day policyIntersection – our Diversity NetworkOngoing investment in your growth including access to our digital learning platform – DegreedReward and recognition programsVolunteer and community engagement opportunitiesWellbeing leaveHOW TO APPLYPlease submit your resume and cover letter by clicking 'Apply Now'.At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.OUR DIVERSE CREWResearch shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.Unlawful Conduct CommitmentCustom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
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