Accommodation Assistant

We are seeking an enthusiastic and customer-focused Accommodation Assistant to join our team in Christchurch, New Zealand. In this role, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable.
Responsibilities Greet and assist guests with check-in and check-out processes
Answer inquiries and provide information about the property, local attractions, and amenities
Handle reservations, cancellations, and room assignments efficiently
Maintain accurate records and update guest information in the reservation system
Respond promptly to guest requests and resolve any issues or complaints in a professional manner
Coordinate with housekeeping and maintenance teams to ensure rooms are clean and well-maintained
Perform administrative tasks, such as data entry, filing, and answering phone calls
Assist with other duties as assigned to support the smooth operation of the accommodation facility
Qualifications Excellent customer service skills with a friendly and approachable demeanor
Strong communication abilities, both verbal and written
Proficiency in computer applications, including Microsoft Office Suite
Attention to detail and organizational skills to manage multiple tasks simultaneously
Problem-solving abilities to address guest concerns and find practical solutions
Previous experience in the hospitality or accommodation industry is preferred
Knowledge of reservation systems and property management software is an advantage
Familiarity with local attractions and amenities in Christchurch is desirable
Fluency in additional languages is a plus, depending on the guest demographics

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