Accessories Group Manager

Company Description
Ballantynes brings a mix of tradition and innovation to the Canterbury region. With locations in Christchurch, Timaru, Auckland and Invercargill, we employ over 300 staff to fill a wide range of roles including retail, hospitality, buying, customer services, IT, finance, marketing, and more.
At Ballantynes we are all about delivering exceptional customer service. Our people are essential to our goal of providing a warm and welcoming environment for customers and staff.
Job Description
The Manager role provides critical leadership to the Accessories Group to ensure a consistently excellent experience for our customers day in, day out. The Accessories Group consists of approximately 31 staff working in the following four teams: Accessories, Ladies Shoes, Lingerie and Childrenswear & Toys.
The key responsibilities of the role are to:

Ensure the department is always appropriately staffed
Resolve day to day queries from staff and customers
Motivate and inspire your team
Train and coach team members
Achieve KPIs
Undertake Recruitment tasks
Proactively deal with any people management concerns and processes
Drive customer excellence.

This full-time position is working Tuesday-Saturday and is supported by a supervisor. Along with previous retail experience, what is most important is your demonstrable leadership skills.
Qualifications
The successful candidate will have the following experience, skills and attributes:

Extensive experience working in a retail/customer service environment essential
Experience in leading and motivating teams
Experience in effective people management
Ability to drive sales and achieve KPIs
Ability to build and maintain positive working relationships
Strong time management skills and able to prioritise effectively
Strong communication skills, both written and verbal
Sound decision making skills
Competent PC user including Excel

Additional Information
Applications close on the 16 July 2024.
Applicants must have current eligibility to work in New Zealand.

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