2024/25 Lodge - Attendant

9 Duke Street, Queenstown 9300, New Zealand Req #293Ultimate Hikes are the exclusive operators of multi-day guided walks on the famous Milford & Routeburn Tracks. The tracks are New Zealand's most iconic of the Great Walks, and along with the Greenstone Track, showcase the majestic nature of Fiordland and Mt Aspiring National Parks. We combine the opportunity to inhabit these great locations and challenging hiking tracks with the comfort of private lodges and unique hospitality in the most remote of locations. Over the season we employ a range of people who work together to make our guided walks the most memorable experience for our guests.PurposeLodge Attendants are responsible for providing housekeeping and hospitality on a day-to-day basis, as required to maintain a remote lodge complex. You will be part of a close-knit team providing a high standard of service across the lodge.LocationThe role is based at one of the remote lodges on the Milford or Routeburn Tracks. The lodges, except Mitre Peak Lodge, are inaccessible by road.Hours of workThe role is seasonal and you will work approximately eight to nine hours per day, which will include working at weekends and evenings. Some days may involve working longer hours due to operational requirements.RelationshipsThe role reports to the Lodge Manager/Relief Lodge Manager at your lodge.Key responsibilitiesLodge Attendants play a significant role in Ultimate Hikes successfully providing an excellent experience for our guests while on track. We expect our Lodge Attendants to approach each working day in a positive and enthusiastic manner. Lodge Attendant's tasks include but are not limited to:Provide a welcoming lodge environment for our guests with high standards of service, meals, and housekeeping.Duties include general cleaning, laundry, servicing bedroom units, cleaning bathrooms, bed making, and vacuuming.Assist in the lodge kitchen as required, including meal preparation and service, dishes, and kitchen clean up.Assist in the operation of the lodge bar, adopting Host Responsibility guidelines, serving drinks, and accurately charging guests' accounts.Relate to and easily communicate with a wide range of people and personalities in a professional manner.Assist the Lodge Manager in ensuring that the lodge is a safe, harmonious, enjoyable workplace environment for staff.Health & SafetyAll staff must comply with the Safety Management System when working.Adhere to Food Control Plan and liquor sale compliance requirements at all times.Attend regular Health & Safety meetings at the lodge.Identify and report hazards within the workplace. Comply with all procedures.Ensure that equipment is safe and in working condition.OtherWork as rostered, adapt to roster changes when required, and complete timesheets accurately and timely.Fit into a close-knit lodge team, show tolerance of others, and work in a positive and mature manner.Person SpecificationsThis part of the position description defines the key elements of our Lodge Attendants. These descriptors of what success would look like will assist Ultimate Hikes in a variety of ways including:Setting a benchmark for lodge work.Assisting in the identification and recruitment of our lodge teams.Assisting in the retention of our team over multiple seasons.What I have done (experience)To be successful as a Lodge Attendant, it is expected that the individual will have been exposed to experiences that shape their future responses to often challenging situations.A passion for providing exceptional hospitality.Ability to work efficiently within set time frames when completing various tasks and duties.Experience working in a collaborative team environment.Ability to control outward behaviour especially under pressure.You must have the right to work in New Zealand.The following would also be an advantage:Fluent in a foreign language, in particular Korean or Japanese.Working in a remote area or location would be an advantage.Working for Ultimate Hikes or an affiliated Trojan Holdings company.What I know (knowledge)Our lodge staff will need to know their stuff! This will ensure they deliver excellence and will contribute to their personal credibility.Essential skills:Good level of physical fitness.Willingness to seek out feedback and apply new learning and skills.Ability to control outward behaviour especially under pressure.Have a great attitude, be a team player, take initiative and be willing to go the extra mile to help someone or get a job done.First aid certificate.A trade or hospitality background.What am I capable of (personal characteristics)These competencies define clusters of behaviours, knowledge, and motivations that are related to success or failure within the role of a highly performing Lodge Attendant, and ones that we would like you to aspire to.Essential performance characteristics of all roles in Ultimate HikesDriven by achieving resultsAbility to operate in challenging and high-pressure situations.Stays focused.Seeks challenging performance opportunities.High-speed learningContinually challenges their own ability.Has a fixation for new learning – is constantly learning and seeking ways to improve.Quickly applies learning to achieve results.Seeks opportunities in learning.Is clear on others' expectations of them.Understands the impact their behaviour has on others.Challenges their own leadership ability.Remains humble.Continually seeks feedback from colleagues and others.Regularly challenges their own professional knowledge and skills.Being a Lodge Attendant is a way of life, not a job.Passion drives a strong work ethic.Never lets up despite obstacles and setbacks.Ability to achieve difficult results through hard work, perseverance, and high energy.A "can do" attitude with a strong concept of the "team."Trust & integrityIs direct and truthful.Keeps confidences.Doesn't misrepresent themselves for personal gain.Operates with integrity.Ability to foster mutual trust and respect as a key component of creating honest one-on-one conversations.Sees others' views and tailors behaviour and messages appropriately.Ability to maintain effectiveness when experiencing major changes in structures, processes, requirements, environments, or cultures.EnergyMaintains stamina and keeps a strong work pace over time.Sustains long working hours when necessary.SafetyIdentifies safety issues and problems.Takes corrective action.Upholds safety standards.Specific characteristicsManages the workAbility to multi-task with proven time management, prioritising, and organisational skills.Makes preparations so that own and others work can be done effectively.Schedules to avoid conflict.Leverages resources to complete work efficiently.Stays focused to ensure completion.Getting the best out of othersUnderstands people and their motivators.Sets challenging performance targets.Builds confidence and belief.Builds capability (characteristics, experience, knowledge).Adjusts information, communication and approach to different individuals.Able to give and receive feedback effectively.Ability to exhibit different leadership styles to lead a team or project to achieve expected outcomes.Building & maintaining relationshipsRelates well to all kinds of people.Uses diplomacy and tact when needed.Has the patience to listen to others.Remains open to ideas.Supports others.Well-developed judgement and sense of integrity to deal with sensitive and confidential issues.Ability to resolve conflict with amicable agreement between more than one party.Ultimate Hikes are guardians of the environment we operate in. We are leaders in the safety and education of visitors to the region and we are responsible for the health, safety, and wellbeing of the people who live and work there on our behalf.We take this commitment very seriously and pledge that everything we do will be in keeping with our own Tiaki Promise - caring for people and place.
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