Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do!Here, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks –liketuition reimbursement and a wellbeing program! (*Benefits vary by country) As Customer Service Team Leader you will be responsible for providing leadership, management and development of the phones customer service team, ensuring operational excellence.
We're open to anyone with leadership experience from any customer facing role (Retail, Hospitality, Customer Service). We can consider anyone on the East Coast of Australia or NZ for this role and it has great WFH flexibility.
Key Responsibilities: Provide leadership, management and development specifically to the phones customer service team and functionEnsure the phones customer service team meets or exceeds the service demands of internal and external customers. This includes maintaining regular contact with customers to ensure clear knowledge of requirementsProvide service excellence within a framework of expense management guidelinesInitiate, lead and drive initiatives and process improvements within Customer Service and the wider Operations divisionCollaborate with other Stryker divisions to improve or re-engineer cross-divisional processesImplement productivity and efficiency improvements which minimise the requirement for the incumbent to perform daily customer service tasksSkills & requirements: Passion for leading and developing others with experience in a leadership roleHighly developed customer service skills and ability to problem solveStrong communication skills and ability to partner with a diverse range of internal and external customersAbility to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)Culture & Benefits: Join one of Australia's Best Places to WorkMultiple financial benefits including health care, financial wellbeing, insurance benefits.Ongoing training and opportunities for career progressionPaid Parental leave schemesVolunteer DaysBeing part of one of the world's largest and most recognizable brands.Excellent team culture – we have fun whilst we work!A Leader who will support & guide you throughout your careerAccess to our career and self-development program from day oneWork with likeminded individuals who are driven by exceeding targets and improving patient outcomes To join us click APPLY now! About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available atstryker.com.
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