Role purpose To Manage 'Travelex Retail', 'B2B Partner Retail' and online fulfilment
propositions, covering all retail stores and onsite ATMs within the
Area/Airport of that area. You will be responsible for supporting the
coaching of all Store Leaders and Sales Consultants to achieve revenue and
profitability targets. The role will be driving sales and customer service
across all areas.
Key
accountabilities
• Support Teams to drive walk up sales and ATM revenues
• Work with all leaders to improve Customer Service levels at stores
• Support with people management including coaching, full
performance-based rostering, annual leave management, retention,
recruitment, and performance management
• Support with product launches and promotions
• Manage inventory and margins across the Airport and Off Airports
Stores.
• Social Media-Google reviews- encourage customers to add a Google
review, Instagram and Facebook
• Execute operations in line with standard operating procedures and
coach staff on operating disciplines - adhere to Company and
location policy and procedures, including ATMs, Audit, Risk, Health
& Safety, Security and Retail requirements
• Support communication for all site staff and management
• Support the Management of local relationships (landlords, airports
etc) – day to day operational account management
• Undertake Company training within required timescales & of the
entire Team
• Share best and implement good practice within the Airport
• Support and imbed any other related activities as required by the
business
Key interface/
relationships
• External stakeholders: customers, unions, partners, 3rd parties (e.g.
CMS)
• Finance: reports, budgeting, business case support
• HR: recruitment, learning and development, performance
management
• Business Development: tenders, new store sites, contract and lease
negotiation
• Marketing: in store POS, promotions / campaigns, customer
collateral
• Pricing: pricing strategies, analysis of rates, margin reports, currency
Job Description: Multi Site Manager
trends
• Product & Marketing: competitor analysis, training, product
upgrades
• IT: support, hardware and software, rate board
• Retail management: budgeting, strategy and planning
• Facilities: store builds and network planning
• Online: order fulfilment
• Compliance, Operations, Rigour Risk: ensure trading within policy &
as per regulatory licence(s)
Role-specific
experience and
skills
• Ability to engage and present persuasively at Senior Management
level
• Commercial acumen
• Highly analytical
• Works to coach individuals to improve performance
• Experience of working effectively in a matrix structure
• Strong written and verbal communication
General
experience and
personal
qualities
Commercial acumen
• Strong commercial acumen and ability to apply solid commercial
judgment in their area of expertise
• Protect the business by ensuring compliance to procedures,
managing risks and escalating where appropriate to protect the
reputational integrity of Travelex
Strong relationships
• The ability to build and manage relationships, developing trust and
credibility with customers, partners, peers, teams, internal and
external stakeholders
• Proactive sharing of best practice to peers and teams for
continuous improvement of performance in their area of expertise
Management of change
• Experience of managing change in a multi-site environment
• Self-aware, open-minded with a high degree of personal and
professional integrity
Customer Service:
• Provide outstanding professional service
• Act with honesty and integrity at all times to create high trust
relationships with the team and all customers
• Customer objections- able to overcome customer objections and
maintain professionalism at all times
Training & Development:
• Joint interviews with Area Manager / and or team members
• Provide ongoing training and in store development, whereby
each team member completes required Travelex training
material
Job Description: Multi Site Manager
• Coach team members on the behaviours, sales skills and
knowledge required to be a successful team member within
Travelex
• Identify the needs and motivators of your stores team members
and act accordingly
• Support with people management including performance
management
Performance and results focus
• A record of performance delivery through increased sales, cost
management, performance against KPIs
• The ability to analyse issues, develop solutions and influence key
decisions, balancing risk with results
• Drive customer focus in everything we do to gain and retain high
quality customers for the long-term success of Travelex
About UsFounded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
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