Supervisors/Team Leaders (Call Centre & Customer Service)Full timeBase + Benefits - Medical Insurance & SuperIn the role of Trade Sales Support Team Leader at CARTERS PANMURE, you will provide critical operational support to our branch manager focusing on delivering exceptional customer service to our trade customers, enhancing branch sales, and ensuring the smooth operation of the trade sales team on a daily basis. You must embody a "no task is too big or too small" mindset to thrive in this pivotal role.Provide exceptional customer service through efficient processes throughout all branch operations, while also fostering and cultivating relationships with our building trade customers through strategic partnerships.Guide and nurture the team, fostering inspiration, support, motivation, and advancement opportunities to encourage growth and succession.Maintain best practice standards by setting an example and efficiently managing the team to meet objectives, optimize revenue, and ensure strict adherence to health and safety protocols.Ensure a smooth in-store experience by supervising inventory management and successfully executing critical projects.About youThe ideal candidate will thrive in delivering unparalleled customer service and additionally, you will showcase the following characteristics:Proven ability to lead effectively, with a primary focus on overseeing and managing staff responsibilities and performance.You possess a strong drive and self-motivation, excelling in autonomous work. You have a natural inclination to grow your team, meet their training needs, and enhance branch profitability.You're quick to grasp new concepts, thrive in challenging environments, and demonstrate adaptability to changing market conditions.Proficient in utilizing computer systems with a solid grasp of technology.Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.Prior experience in a comparable managerial position would be advantageous.Having a strong grasp of the building industry is highly desirable.Advantages of Advancing Your Career with CartersStability and a focus on work life balance , this role offers permanent full-time employment with Sundays offAttractive compensation package7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.Company buying privileges across all CARTERS stores.Opportunities for training, growth, and advancement.Apply now to join the CARTERS team!Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
