Build your best future with the Johnson Controls team We have an opportunity for a Regional Operations Support Team Leader (Administrator) to join our Christchurch team!
We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years, and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.
Wormald are part of Johnson Controls a global technology leader serving a wide range of customers in more than 150 countries. In total our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure and security solutions.
What we offer: Competitive salary package
Mobile phone + laptop
Excellent team culture
Ongoing training and opportunities for professional development and upskilling
What you will do: Be responsible for managing and overseeing the day-to-day operations of the operational support team within the Fire business units. In this role we are seeking a standout individual with confidence, energy and enthusiasm to ensure we are providing first class administration support in a fast paced and dynamic environment.
How you will do it: Administer daily work functions to ensure the achievement of daily business goals/KPI's are met
Ensure customer centric admin support is provided to our clients
Provide administration support to the business units
Accurate uploading, updating and maintenance of client data. This also includes data extraction and reporting on new and future client requirements.
Preparation of reports and correspondence for internal and external use
Prepare service billings & customer account special handling requirements (request PO ref #'s)
Researches and resolves accounts receivable disputes/issues. If needed, will interact with customer to resolve receivable issues. Writes up invoice credits and journals as necessary.
Researches, resolves accounts payable issues. If needed, will interact with suppliers to resolve issues.
Responsible for processing compliance documentation & update of ERP
Coach and develop direct reports to build core competencies
Other duties as required by management
What we look for? Previous Team Lead experience or experience managing a team
Marketing or Business Administration qualification preferred but not essential
Minimum of 3 years outbound customer service and or sales experience
Will be able to travel as this role covers 9 branches
Customer management experience
Previous Administration experience
Knowledge of Mastermind would be a distinct advantage
Intermediate to Advanced computer skills in Microsoft Word, Excel
Sales / Key Account Management qualifications or courses preferred (not essential)
Broad business experience preferred (not essential)
Security Industry experience an advantage (not essential)
Ability to hit the ground running and pick up new systems and processes quickly
Ability to communicate with people at all levels throughout a large organisation
New Zealand residency/citizenship or a valid New Zealand work visa
Full NZ driver's licence
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please email Janis – ****** #LI-JS4
