Are you passionate about supporting your local people/families and whanau achieve housing and social stability? Be that person who is able to make a difference to our communities in RotoruaPermanent, full-time role at $82,594 salary + 5 weeks' annual leave + other benefitsAs Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You will work as part of a local team who take a holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issuesYou'll be comfortable and skilled to work on rent arrears and debt recovery.Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.As this role requires travelling around the local area, you will have a current NZ driver's license (vehicle provided).
Nou te rourou - What's in it for you? 5 weeks annual leaveInsurance benefits, including medical, trauma and deathFlexible working arrangementsCareer development and study opportunitiesOur values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Manaakitanga - People at the HeartWhanake - Be BoldTo view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz . Please note: all applicants, including existing employees, need to follow this process.
Applications close at 23.00pm on Tuesday 28 May 2024 We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Reference # 69524
Posted on 14 May 2024
Closes on 28 May 2024 23:00
Location(s) Tauranga/Rotorua
Expertise Case Manager, People and Property, Tenancy Management
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