Expression of Interest Ad: Customer Service Manager / Team Lead: Build a Thriving Team!Are you a passionate and experienced Customer Service professional seeking exciting new challenges? We're building a network of high-performing leaders, and we want YOU! Express your interest today and let us showcase your skills to land you the perfect opportunity.
Why Partner with Us?
Exclusive Access: Be the first to hear about top Customer Service Leader and Team Lead positions across various industries.Expert Coaching: Receive personalised interview preparation and career guidance to confidently showcase your strengths.Market Exposure: We leverage our extensive network to connect you with the most relevant companies seeking exceptional leaders.Career Progression: We're invested in your growth and partner with you to find the ideal opportunity to propel your career forward.Who We're Looking For:
Proven experience leading and motivating customer service teams to deliver exceptional service.A strong record of coaching and developing successful customer service representatives.A history of exceeding service level agreements (SLAs) and fostering a positive and productive team environment.Expertise in KPI (key performance indicator) measurement and analysis, utilising data to drive continuous improvement in customer service, efficiency, and team performance.The ability to inspire, motivate, and empower teams to achieve outstanding results.Excellent communication skills to build strong relationships with both internal and external stakeholders.Key Responsibilities (Customer Service Team Lead & Manager):
Lead and guide a team of customer service representatives, championing superior customer service and consistently exceeding SLAs.Conduct significant one-on-one meetings, utilising KPIs to mentor and refine team member performance.Provide extensive support to customers, delivering expert guidance (including phone support, if applicable).Be prepared to proactively step in and offer direct support to the team when needed.Additional Responsibilities (Customer Service Manager):
Oversee the entire customer service operation, developing and implementing strategies to improve customer experience, efficiency, and team performance, with a focus on exceeding SLAs.Analyse data to identify trends and implement training programs to continuously improve the team's skills based on KPI measurement and analysis.Salary and Benefits:
Salary Range: Team Leader $65k-$85k, Manager $95k-$115k
Ready to Showcase Your Skills and Land Your Dream Job?
Apply today to express your interest!
Kind regards,
Mark Allan - Senior Consultant, Randstad Recruitment
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Call Centre, Call Center, Contact Center, Contact Centre, Customer service Manager, Customer Service Team Lead
qualifications
Experience as either a Customer Service Manager / Team Lead: Build a Thriving Team! education
Secondary School/High School
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