Call Center Specialist

Job Description:SanDisk is seeking a detail-oriented and customer-focused Call Center Specialist to join our team in Tauranga, Bay Of Plenty, NZ on a part-time basis. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or call center environments.

Responsibilities:- Handle inbound and outbound calls from customers regarding product inquiries, order status, and issue resolution- Provide exceptional customer service in a timely and professional manner- Utilize problem-solving skills to address customer concerns and find solutions- Maintain accurate and detailed records of customer interactions in the CRM system- Collaborate with other departments to escalate issues as needed- Meet and exceed performance metrics including call quality, adherence, and customer satisfaction- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:- Resourceful and hardworking individual with a strong customer service orientation- Excellent time management skills and ability to prioritize tasks effectively- Strong problem-solving abilities to address customer issues efficiently- Excellent communication skills, both verbal and written- Proficiency in using CRM systems and Microsoft Office suite- Ability to work in a fast-paced environment and handle high call volumes- Flexibility to work evening and weekend shifts as needed

Benefits:- Parental leave for eligible employees- Visa sponsorship for qualified candidates- Vision insurance coverage- Opportunities for professional development and growth within the company

Working Environment:At SanDisk, we value data-driven decision-making and use insights to inform our strategic initiatives. As a Call Center Specialist, you will have the opportunity to leverage data to improve customer satisfaction and drive business results.

Deadline to Apply:April 23, 2024

Equal Opportunity Statement:SanDisk is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.