Wgc Customer Service Representative

Would you like to work for NZ's iconic and world renowned Waitomo Glowworm Caves and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ's original tourist destinations! The busy Discover Waitomo team is looking for a Customer Service Representative who is enthusiastic about outdoor adventure and tourism to join their crew.
The purpose of the role is to ensure our customers have an "unforgettable holiday" by communicating and interacting with our clients to ensure they have appropriate knowledge of our products and meet their needs. The role is key to ensuring our customers' experience is exceptional.
Key criteria for our winning candidate:

Excellent communication skills
Ability to cope with difficult people and situations by remaining respectful, polite and professional at all times
Minimum 1 year of experience in a customer service environment
Experience in Outlook, Excel, and Word
Must have experience with current booking management system
Must be available to work weekends and public holidays

Your responsibilities will include:

Provide exceptional customer service
Maintain a current working knowledge of all Waitomo attractions products and services
Knowledge of the local area and wider North Island to assist clients with their general queries
Process reservations from the counter, agents, coach companies, and other groups and individuals
Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process accurately.

This is an ideal position for someone who wants to build a career in the tourism industry. So why wait? If you are looking for a challenging role that you can make your own, apply now!
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